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30% of consumers – even more among Gen Z and millennials (37%) – would work with an AI agent instead of a person for faster service.
A quarter of consumers — even more among Gen Z and millennials (roughly one-third) – would share their personal information with an AI agent so it can better anticipate their needs.
45% of consumers are more likely to use an AI agent if there’s a clear escalation path.
Our vision is bold: to empower one billion agents with Agentforce by the end of 2025. This is what AI is meant to be.