The Summer 2025 Release is now live.

Dive into our Summer 2025 Release to explore product updates and the latest Agentforce innovations.

Create richer experiences with new Agentforce capabilities.

Get your internal teams the help they need fast with the latest innovations in Agentforce. Create agents that can handle specific tasks for any department or employee use case, and use out-of-the-box topics and actions to quickly retrieve data in your CRM. Watch demos >

Take action on leads, contacts, and person accounts in multiple languages, close more deals quicker by automating opportunity updates with pipeline management, and give every seller a dedicated, multilingual coach across their CRM experience with Agentforce for Sales. Watch demos >

Deliver faster, smarter customer and employee experiences with Service Cloud. With Agentforce for Service, automatically resolve email cases, proactively schedule asset service appointments, and boost self-service with real-time portal updates powered by intelligent agent conversations.
Watch demos > Watch Field Service demos >

Elevate the shopping journey with enhanced Agentforce actions in Commerce Cloud. Agents can now guide customers through checkout, chat about the progress of a customer’s order in real time, and personalize experiences by highlighting and de-emphasizing certain products.

Quote faster and save costs with Agentforce in Revenue Cloud. Your new agent can instantly create quotes, summaries, and amendments based on transaction and CRM data. Plus, optimize revenue by gaining deeper insights across product-to-cash with Tableau Next.

Easily search archived records, seamlessly restore data, quickly pinpoint data abnormalities, and more with new capabilities for Trusted Services. With a new agent template, you can find and view archived account data, opportunities, and records in natural language from anywhere within your Salesforce org.

Unlock trusted conversational analytics with Tableau Next: Concierge. Ask natural language questions and get accurate insights with visualizations that help you drive decisions and take action. Watch demos >

Explore new ways to work faster and smarter.

Enhance Agentforce accuracy and trust with Data Cloud. Ground agents in richer context using expanded unstructured data connectors, AI-driven tagging, and enriched indexing. Strengthen governance by setting access and masking policies.

Build faster, protect more, and connect smarter with MuleSoft. Use natural language to generate code, extend MuleSoft capabilities to any IDE, and standardize communication across agents with MCP support. This release also includes enhanced SOAP protection, distributed tracing, and improved document data extraction.
Watch demos >

Speed up how you work in Slack. Enterprise Search lets you search across your third-party apps to find the answers you need. Employee Agents help answer employee questions and take action across Slack and Salesforce. Manage your workday and track tasks across platforms with To-Dos. Watch demos >

Power every message with precision using Marketing Cloud. Customize emails with HTML and CSS, optimize paid media with Segment Intelligence, and create seamless cross-channel moments with real-time recommendations.

Streamline ESG data and carbon accounting with Net Zero Cloud. Align disclosures with frameworks, automate gap filling, and integrate with systems like Concur and Workday. Use Agentforce to draft and update snippets that can be used in ESG disclosures and access sustainability insights faster.

Use your Customer Success Score to measure Agentforce feature adoption, and gain insights into certifications and Agentblazer status with your Signature Success Plan. Plus, Signature is now available for MuleSoft Government Cloud.

Transform how your industry works with Agentforce and Data Cloud.

Reduce time to value and lower costs with newly released upgrades for your industry solution. With sector-specific data models, workflows, security, and built-in compliance, there are always new ways to modernize, customize, and optimize your operations.

Watch demos