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Education Cloud
Elevate the education experience with Salesforce Education Cloud, the #1 AI CRM for learner and institution success. Scale staff impact with common capabilities and a trusted data foundation for lifelong learning. Deliver proactive support with AI and analytics integrated into Education Cloud apps for each stage of the constituent journey.
Trailblazing institutions put Education Cloud at the center of the constituent experience.
See the latest innovations for Education Cloud.
Explore the Spring release:
- Recruitment and Admissions: Stage Management, Application Scoring and Agentforce for Education: Student Recruitment*
- Student Success: Data Cloud for Education: Holistic Student Insights
- Advancement and Alumni Relations: Prospect Research
What can you do with Salesforce Education Cloud?
Predict key trends, save time with intelligent automation, and be one step ahead of constituent needs with Education Cloud apps for recruitment and admissions, student success, advancement and alumni relations, and academic operations.
Recruitment and Admissions
Transform your RFI process with Agentforce. Autonomously answer prospective student questions 24/7, nurture their interest and guide them throughout the admission process with instant, on demand support. Deliver highly personalized experiences that drive student engagement, increase applications, and improve yield. (*Coming soon)
Drive applicant success with a connected application experience that's tailored to individual needs based on previous engagement data. Scale applications across campus with modular components that can be reused with ease and transform one-off email nudges into automated recommendation reminders that do the heavy lifting for both applicants and recommenders.
Easily organize, visualize and automate application reviews by stage. Seamlessly review applications and supporting information from any source – including third-party application data – all in one cohesive view. Make faster, more consistent and more equitable admissions decisions.
Easily track applicant activities across your institution –including cases, inquiry forms, past and upcoming appointments, communications, and more – all in one, comprehensive timeline that updates automatically throughout the applicant journey.
Student Success
Visualize learners’ progress faster by unifying student data—academic, wellbeing, LMS, and more—using AI & Data Cloud. Empower advisors to take action on these insights in Education Cloud to keep students on track and increase retention.
Get the early indicators required to identify students in need and quickly intervene. Create, automate, and aggregate alerts to take action individually or at scale.
Connect students to the right staff by providing streamlined appointment scheduling with their personal advisors and counselors. Manage dynamic schedules and offer versatile appointment options such as drop-ins.
Establish a regular cadence of pulse checks to proactively capture student wellbeing. Visualize responses over time to assess which students require additional support, and add them to watchlists for ongoing tracking. Save time and scale personalized student support with AI-generated summaries of key advising details.
Advancement and Alumni Relations
Provide alumn with an online platform to manage their details, sign up for events and mentoring. Bring alumn together across class years and interests and understand them better by capturing life events and personal and professional milestones.
Glean actionable insights from comprehensive fundraising data, and track engagement and participation trends. Monitor key metrics to evaluate efficiency and impact on the institution's mission and strategy.
Store and manage detailed prospect research data for alumni, donors, and households. Relationship Officers and Prospect Researchers can track and analyze wealth indicators, philanthropic events, research assessments, and key milestones to build a complete picture of activity. This long-term view supports continuous research efforts, so that your institution can uncover deeper insights and strengthen relationships based on a lifetime of engagement and activity.
Record gifts and designate funds with support for third-party payments in single and batch entries.
Academic Operations
Easily define course and program details throughout the learner lifecycle with prerequisites, corequisites, and recommended courses. Empower faculty to create any type of program including degrees, badges, micro-credentials, and bespoke programs – all while highlighting key skills students will gain upon completion.
Design, view, and maintain various types of learning program plans across undergraduate, graduate, and continuing education – all in one place. With easy-to-use drag-and-drop functionality, faculty can quickly structure program plans with required or elective courses without having to start from scratch.
Effortlessly navigate degree planning for a seamless journey to graduation. Streamline degree progress, empower learners to make informed program decisions, and shape each unique academic journey with an intuitive interface.
Design a competency-based curriculum that improves workforce readiness for students. Use trusted AI to analyze program and course information, identify market-relevant skills, and then generate a list of skills that can be added to coursework descriptions to help students prepare for the workforce.
Check out the Education Cloud Trailblazer Panel at Dreamforce.
Extend the power of Education Cloud with these related products.
Education Cloud Pricing
Select the right Education Cloud edition for your institution's needs.
Enterprise Edition
The market-leading CRM with purpose-built functionality for education.
$
81.25
USD/User/Month
(Billed annually)
- Apps for the Entire Learner Lifecycle
- Faculty and Staff Features for Use Across Departments
- Education Objects, Logic, and Automation
Unlimited Edition
Education CRM with premier support and additional features
$
138.75
USD/User/Month
(Billed annually)
- All Features of Enterprise
- Premier Success Customer Support
- Additional Features
Usage restrictions apply. These editions require an annual contract. This page is provided for informational purposes only and subject to change. Contact your sales representative for detailed pricing information.
Having everything, including access to data, all in Education Cloud has been valuable in making staffing decisions, having better communication, and ultimately making sure that our students have a great experience here at Walsh.
Thomas PetzMSIA, CISSP, Vice President, Chief Operating Officer, Walsh College
To maintain a culture focused on student success, technology must play a critical role. We needed a more modern system to support our work and meet students where they are in their journey. With Education Cloud , we’re creating a one-stop shop to connect our advisors, prospective and current students, alumni, and families.
Robin BryanAVP for Information Technology and CIO, James Madison University
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Education Cloud FAQ
Salesforce Education Cloud is a CRM platform for higher ed and K-12 schools. It uses the latest Salesforce innovations, such as trusted AI and analytics, to drive learner and institution success. Unlike point solutions, Education Cloud is a configurable platform designed to support multiple use cases across the education journey.
Education Cloud does not run on the Education Data Architecture (EDA). Instead, it has its own, new Education Data foundation that is built within the core Salesforce platform. Education-specific objects for things like grades and courses now live as native objects on the core Salesforce platform.
Salesforce Education Cloud includes purpose-built apps for each stage of the constituent journey, a common capabilites model, a data foundation for lifelong learning, AI, and analytics – all in one platform. Apps support recruitment and managing the admissions funnel, advising and student success, advancement and higher education email marketing, and academic operations.
Education Cloud is an industry cloud that delivers personalized experiences for students, staff, and alumni. Education Cloud’s common capability model for things like scheduling, case management, and application form-building helps reduce total cost of ownership and scale impact institution-wide.
