CTI Integration

Plug Salesforce into Your Call Center

Salesforce was built to play well with others. Deployment and integration headaches are a thing of the past—Salesforce Call Center uses seamless computer telephony integration to helps you leverage your existing infrastructure and integrate it seamlessly with your contact centers to improve call handling, response times, and agent performance.

Computer Telephony Integration (CTI)

With Salesforce Call Center, you can directly integrate your telephone network into Salesforce and access it entirely through the familiar, browser-based Salesforce interface. Seamlessly integrate with most popular call center technologies including Cisco, Nortel, Avaya, Alcatel, Genesys, and on-demand call center vendors like Avaya On Demand, Pandora, and Five9.



Integrated Softphone

Screen pops based on automatic number identification (ANI) or interactive voice response (IVR) and click-to-dial can appear throughout Salesforce. The customizable softphone facilitates hoteling, virtual call centers, and remote agents around the globe.