Embedded Commerce Apps
Embed commerce experiences at every touchpoint with ecommerce apps built directly into your CRM. Discover AI-powered embedded apps for sales, service, and marketing.
Get value fast with embedded ecommerce apps.
See more growth, savings, and productivity with AI-powered commerce in sales, service, and marketing.
Automate reorders so sales reps can focus on building relationships.
Reorder Portal
Sell smarter with an ordering portal embedded in sales. Offer one-click reordering, order status tracking, and relevant help docs – all in one place.
Launch personalised portals for every customer fast with automated setup. Give reps time back to focus on building high-value relationships.
Make it easy for reps to invite target buyers with next-best actions, powered by Einstein directly in Sales Cloud.
Turn customer interactions into revenue-generating opportunities.
Pay Now
Refocus sales reps on high-value activities by embedding payment links in existing sales channels — like an invoice PDF, accompanying email, or messaging bots.
Turn your service department from a cost centre into a revenue driver by embedding payment links into a chat, bot interaction, field service app, and more.
Automate more transactions with Flow Builder. Prompt an SMS or email send with a payment link when items are back in stock or a cart is abandoned.
Seamlessly service omni-channel orders.
Order Support
Resolve cases faster and provide better customer experiences with consolidated customer and order data.
View, manage, and modify orders in the service console.
Save time by using AI-powered bots to manage simple tasks like communicating order status, returns, cancellations, and more.
Complete your Embedded Commerce Apps solution with products from across the Customer 360.
Digital Engagement
Lower costs and boost customer satisfaction with personalised experiences on your customers' favorite channels.
Sales Cloud
The #1 CRM for sales helps you sell faster, smarter, and more efficiently.
Service Cloud
Make support personal across self-service, contact centres, and in the field with built-in AI and real-time data.
Data Cloud
Unify your customer data and take action on insights with AI and automation in real time.
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Embedded Commerce Apps FAQ.
Ecommerce apps are embeddable commerce services that unlock smaller, more bite-size innovation updates, bring together the customer journey, and automating growth on a unified platform. Apps can exist for a variety of services, including a reordering portal, order support features for service agents, and pay now capabilities that can be added to any process or channel.
Automation is a top priority for companies across every industry. Companies need to drive efficiencies and deliver frictionless personalised experiences from discovery to fulfillment. Commerce apps embedded into all of these touchpoints can help drive revenue, improve the cusotmer experience and customer loyalty.
Businesses can embed commerce across sales, service, and marketing touchpoints to increase revenue streams, deliver personalised experiences for every customer, and de-risk new innovation by taking a step-by-step approach to testing and launching new commerce features on every channel.
When choosing the right ecommerce apps, prioritise the most important business use cases that you are solving for. Additionally, make sure that you choose a future-proof platform that is trusted, innovative, and lets you deliver success quickly.