Build agents fast.
Take a closer look at how agent building works in our library.
Ready to take the next step with Agentforce?
Get expert support.
Work with Professional Services experts to quickly build agents and see value.
Talk to a rep.
Tell us about your business needs, and we’ll help you find answers.
Frequently Asked Questions
An AI agent is more than just intelligent software. It's designed to learn and adapt to user interactions autonomously. This flexibility and continuous learning capability enable it to drive efficiencies while providing increasingly better support and solutions, making digital assistants an invaluable tool for improving customer experiences.
Agentforce enhances customer success by enabling humans and AI agents to work together seamlessly.
With Agentforce, you can build and customize autonomous AI agents to support your employees and customers 24/7, boosting efficiency, scalability, and satisfaction.
Conversational AI enables machines to communicate with humans using natural language, facilitating interactions through chatbots, virtual assistants, and other automated systems to improve customer service and engagement.
Pre-built skills, or jobs that Agentforce can perform, are ready-to-use packaged topics and actions, all grounded on the data and metadata of your org. These pre-built skills are tasks like lead development, customer service or generating data visualizations and span CRM, Slack, Tableau, Partners and more.
New calc values
key |
value |
| oblroi_headerEyebrow | Agentforce |
| oblroi_header | ROI Calculator |
| oblroi_headerBottom | See what Agentforce can do for your business across Sales, Sales Enablement, and Customer Service. |
| oblroi_sticky_active_copy | Active Agentforce Skills: |
| oblroi_sticky_total_copy | Your total saving |
| oblroi_sticky_withAgentforce_copy | with Agentforce |
| oblroi_sticky_inactive_copy | Inactive |
| oblroi_formHeadline | Tell us about your business. |
| oblroi_formField1Label | Number of customer service employees |
| oblroi_formField1Info | Total number of employees in a customer service role |
| oblroi_formField2Label | Average annual cost per employee |
| oblroi_formField2Info | What is the average total of salary and benefits per person? |
| oblroi_formField3Label | % of support conversations shifted to Agentforce over 3 years |
| oblroi_formField3Info | In the last three years what percentage of customer conversations were transferred to a service rep? Include only cases that escalated to a live rep (phone chat or other). |
| oblroi_formField4Label | Conversations handled by each rep on an average day |
| oblroi_formField4Info | Estimate how many customer conversations each employee has on an average day. |
| oblroi_resultsHeadline | With Agentforce, your business could save |
| oblroi_resultsDescription | 3-year total net savings |
| oblroi_resultsTable_year | Year |
| oblroi_resultsTable_your_savings | Your Savings |
| oblroi_resultsTableAnnualCost | Potential annual cost without Agentforce |
| oblroi_resultsTable_agentforce_investment | Agentforce Investment |
| oblroi_resultsTable_human_cost | Agent-related Cost |
| oblroi_cta1Label | Request a deeper dive |
| oblroi_cta2Label | Learn more about Agentforce |
| oblroi_service_legalDisclaimer_1 | *Includes human costs and licensing costs for Agentforce. |
| oblroi_service_legalDisclaimer_2 | All calculations include the license cost even if no conversations are shifted to Agentforce. |
| oblroi_service_legalDisclaimer_3 | %nbsp; |
| oblroi_sdr_legalDisclaimer_1 | Assumes a 40-hour workweek and 50 working weeks per year. Assumes a 25% improvement in sales rep productivity for time spent on lead prospecting and nurturing activities. Projected percentage of untouched leads that are prospected and nurtured with Agentforce are ramped at 28% in year one, 70% in year two and 100% in year three. |
| oblroi_coach_legalDisclaimer_1 | Assumes a 40-hour workweek and 50 working weeks per year. Projected improvements are ramped at 49% in year one, 70% in year two and 100% in year three. |
| oblroi_all_legalDisclaimer | The results of this tool are provided for illustrative purposes only to help you consider Agentforce as a business solution and should not be relied upon. Actual results may vary and are not a guarantee or commitment regarding any potential or actual financial results or other benefits you may achieve. Individual results depend on factors including but not limited to implementation practices user adoption configurations business practices market conditions and external economic factors. |
| oblroi_all_legalDisclaimer_2 | Initial benefits of Salesforce Agentforce achieved within weeks, full transition assumed to happen over three years. Implementation costs not included. Actual Agentforce costs may vary based on architectural design, data requirements, and specific use case. All calculations above done in US dollars unless otherwise noted. |
| oblroi_chart_intro | Costs and savings over 3 years |
| oblroi_chart_human_cost | human cost |
| oblroi_chart_agentforce_cost | cost for Agentforce and |
| oblroi_chart_net_savings | Net Savings |
| oblroi_chart_year_0 | Year 0 |
| oblroi_chart_year_1 | Year 1 |
| oblroi_chart_year_2 | Year 2 |
| oblroi_chart_year_3 | Year 3 |
| oblroi_chart_total | Total |
| oblroi_chart_in | in |
| oblroi_service_agent_handling | With Agentforce Service Agent handling |
| oblroi_conversations | % of conversations you will save |
| oblroi_over_years | over 3 years total net savings. |
| oblroi_error_service_employees | Customer service employees is required |
| oblroi_error_cost_per_employee | Cost per employee is required |
| oblroi_error_conversations_handled | Conversations handled is required |
| oblroi_resultsHeadline_part1 | With Agentforce, your business could save |
| oblroi_resultsHeadline_part2 | of conversations you will save |
| oblroi_form_required | All fields are required |
| oblroi_wizard_step | Step |
| oblroi_wizard_select_agents | Select my Agentforce Skill |
| oblroi_agent_type_service | Customer Support |
| oblroi_agent_type_sdr | Sales Development |
| oblroi_agent_type_coach | Sales Coaching |
| oblroi_agent_type_service_short | Customer Support |
| oblroi_agent_type_sdr_short | Sales Development |
| oblroi_agent_type_coach_short | Sales Coaching |
| oblroi_wizard_complete_survey | Complete the survey to select which Agentforce skills you would like in your calculation. |
| oblroi_wizard_question_yes | Yes |
| oblroi_wizard_question_no | No |
| oblroi_wizard_question_1 | Are you looking to make your sales managers more productive by augmenting sales coaching activities with Agentforce? |
| oblroi_wizard_question_2 | Are you looking to generate more pipeline and revenue by nurturing and engaging with more leads? |
| oblroi_wizard_question_3 | Are you looking to create efficiencies in your customer service, sales, and support teams with Agentforce? |
| oblroi_wizard_view_results | View Results |
| oblroi_wizard_skip | Skip Survey |
| oblroi_wizard_back | Back |
| oblroi_wizard_next | Next |
| oblroi_service_headline | Service Agent Calculator |
| oblroi_service_description | Are you looking to improve efficiencies in your customer service and support teams with Agentforce? |
| oblroi_service_employees_label | Number of customer service employees |
| oblroi_service_employees_info | Total number of employees in a customer service role |
| oblroi_service_cost_per_employee_label | Average annual cost per employee |
| oblroi_service_cost_per_employee_info | What is the average total of salary and benefits per person? |
| oblroi_service_automation_percent_label | % of support conversations shifted to Agentforce over 3 years |
| oblroi_service_automation_percent_info | In the last three years what percentage of customer conversations were transferred to a service rep? Include only cases that escalated to a live rep (phone chat or other). |
| oblroi_service_conversations_per_day_label | Conversations handled by each rep on an average day |
| oblroi_service_conversations_per_day_info | Estimate how many customer conversations each employee has on an average day. |
| oblroi_coach_headline | Sales Coaching Calculator |
| oblroi_coach_description | Are you looking to make your sales managers more productive by augmenting sales coaching activities with Agentforce? |
| oblroi_coach_manager_count_label | Number of sales managers |
| oblroi_coach_manager_count_info | Enter the total number of sales managers in your organization |
| oblroi_coach_time_spent_label | % of time spent on sales coaching |
| oblroi_coach_time_spent_info | Percentage of time sales managers spend coaching their teams |
| oblroi_coach_productivity_target_label | % productivity improvement with Agentforce targeted over 3 years |
| oblroi_coach_productivity_target_info | Target productivity improvement percentage for year 3. Years 1 and 2 will scale proportionally. |
| oblroi_coach_manager_salary_label | Average annual sales manager cost |
| oblroi_coach_manager_salary_info | Annual salary for a typical sales manager in your organization |
| oblroi_coach_weekly_conversations_label | Coaching conversations per manager per week |
| oblroi_coach_weekly_conversations_info | Number of coaching conversations each manager conducts weekly |
| oblroi_sdr_headline | Sales Development Rep |
| oblroi_sdr_description | Are you looking to increase pipe gen (and revenue) by nurturing and engaging with more leads? |
| oblroi_sdr_rep_count_label | Number of sales development reps |
| oblroi_sdr_rep_count_info | Enter the total number of sales representatives in your organization |
| oblroi_sdr_prospecting_time_label | Time Spent on Lead Prospecting |
| oblroi_sdr_prospecting_time_info | % of time spent on lead prospecting/nurturing |
| oblroi_sdr_rep_salary_label | Average annual sales development rep cost |
| oblroi_sdr_rep_salary_info | Annual fully loaded salary for a typical sales representative |
| oblroi_sdr_weekly_leads_label | Leads touched per sales development rep per week |
| oblroi_sdr_weekly_leads_info | Number of leads each sales rep touches per week |
| oblroi_sdr_unengaged_leads_label | Unengaged leads per year |
| oblroi_sdr_unengaged_leads_info | Number of leads generated annually that don't get engaged by a human rep |
| oblroi_sdr_conversion_rate_label | Lead conversion rate for incremental lead volumes |
| oblroi_sdr_conversion_rate_info | Conversion rate for incremental lead volumes |
| oblroi_sdr_deal_size_label | Average deal size |
| oblroi_sdr_deal_size_info | Average value of a closed deal |
| oblroi_sdr_close_rate_label | Opportunity closed-won rate |
| oblroi_sdr_close_rate_info | Current close rate for human sellers |
| oblroi_sdr_margin_label | Gross margin |
| oblroi_sdr_margin_info | Gross margin percentage |
| oblroi_sdr_year3_target_label | % of inbound leads shifted to Agentforce over 3 years |
| oblroi_sdr_year3_target_info | Target percentage of leads to be prospected in year 3. Years 1 and 2 will be 70% of the subsequent year. |
| oblroi_results_table_year | Year |
| oblroi_results_table_productivity | Productivity Benefits |
| oblroi_results_table_qualified_leads | Benefits From Qualified Leads |
| oblroi_results_table_agent_cost | Agent-related cost* |
| oblroi_results_table_net_benefit | Net Benefit |
| oblroi_results_table_total_agentforce_benefits | Agentforce Benefits |
| oblroi_no_calculators_headline | You are missing out on potential savings. |
| oblroi_no_calculators_description | Enable at least one Agentforce calculator to see your potential savings. |
| oblroi_calculator_toggle_info | Disabling the Agentforce skill will keep the total out of the calculations. |
| oblroi_sdr_marketing_headline | Drive revenue through autonomous, 24/7 pipeline engagement of inbound leads with Agentforce. |
| oblroi_sdr_marketing_item1 | Scale with autonomous outreach to answer product questions, handle objections and book meetings |
| oblroi_sdr_marketing_item2 | Interact with customers across channels with relevant, personalized responses, all grounded in your sales and customer data |
| oblroi_sdr_marketing_item3 | Seamless hand-off from agents to human sellers |
| oblroi_service_marketing_headline | Engage customers autonomously to drive efficiency for customer support with Agentforce. |
| oblroi_service_marketing_item1 | Support customers across channels 24/7 using natural responses |
| oblroi_service_marketing_item2 | Resolve cases with speed and accuracy by grounding every answer in trusted data |
| oblroi_service_marketing_item3 | Define clear security guardrails and seamlessly escalate interactions to human support reps |
| oblroi_coach_marketing_headline | Drive productivity for sales managers through autonomous sales coaching with Agentforce. |
| oblroi_coach_marketing_item1 | Scale coaching with autonomous role play facilitation based on deal stage to practice pitching, handing objections, and negotiation |
| oblroi_coach_marketing_item2 | Get personalized feedback with insights, areas of improvement, and actionable next steps to advance deals grounded in CRM data |
| oblroi_coach_marketing_item3 | Assess sales results with analysis of win/loss rates of deals with and without coaching |