See how Agentforce powers customer service for Salesforce.

Salesforce Help gets over 60 million visits annually from customers in need of assistance. Despite the site's effectiveness, our support team still receives around 2 million support requests each year. We launched Agentforce on our Help site as a new AI-powered service channel to help customers find answers faster and to deliver a better experience.

Agentforce delivers highly relevant and personalized responses to customer inquiries by leveraging customer history and product usage data grounded in Data Cloud. Agentforce can autonomously manage routine tasks that previously required human intervention. This allows our support team to focus on more complex and high-touch support requests, and more importantly, helps our customers benefit from faster and more efficient help.

We launched Agentforce with a pilot program, initially opening it to just 200 authenticated users within a four-week period. The initial success was promising, and we gradually expanded the Agentforce experience to a broader audience. Agentforce handles tens of thousands of conversations each week and resolves more than 80% of these conversations autonomously.