Salesforce HelpOpens in a new window gets over 60 million visits annually from customers in need of assistance. Despite the site's effectiveness, our support team still receives around 2 million support requests each year. We launched Agentforce on our Help site as a new AI-powered service channel to help customers find answers faster and to deliver a better experience.

Agentforce delivers highly relevant and personalized responses to customer inquiries by leveraging customer history and product usage data grounded in Data Cloud. Agentforce can autonomously manage routine tasks that previously required human intervention. This allows our support team to focus on more complex and high-touch support requests, and more importantly, helps our customers benefit from faster and more efficient help.

We launched Agentforce with a pilot program, initially opening it to just 200 authenticated users within a four-week period. The initial success was promising, and we gradually expanded the Agentforce experience to a broader audience. Agentforce handles tens of thousands of conversations each week and resolves more than 80% of these conversations autonomously.

How does our Agentforce perform?
Take a look.

We're sharing the weekly performance metrics of our own customer service agent because we believe in full transparency.

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Agentforce Conversations
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Agentforce Resolved Conversations
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User Abandoned Conversations
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Agentforce Conversation Handoffs
The total number of Agentforce conversations is the sum of Agentforce resolved conversations, user abandoned conversations, and Agentforce conversation handoffs.
Agentforce Conversations
The total number of Agentforce sessions initiated by customers
Agentforce Resolved Conversations
Agentforce conversations where Agentforce answered the customer's inquiry
User Abandoned Conversations
Agentforce conversations where the user did not engage with Agentforce after starting the conversation
Agentforce Conversation Handoffs
Agentforce conversations that result in a transfer to a human agent

Dive deeper.

Three Experts and Einstein

Meet our in-house experts and hear how they built an Agentforce program at Salesforce.

How can Agentforce help screenshot

Discover how Agentforce, Data Cloud, and Service Cloud provide customers faster answers on Salesforce Help.

Einstein with Agentforce screenshot

Watch how Agentforce provides trusted answers and seamlessly connects to human agents.

Learn best practices for your Agentforce implementation with Jim Roth, Salesforce President of Customer Success.