Build smarter, deploy faster with Agentforce developer tools
Empower your Salesforce development with low-code and pro-code tools for Agentforce, paired with advanced analytics for unparalleled performance insights.
From the earliest days, Salesforce has empowered developers with agile development practices on our platform. Now comes Agentforce: a leap forward in modularity, agility, and collaboration for AI agent development. New developer tools from Agentforce revolutionize creating and managing intelligent agents with cutting-edge tools to thrive in the AI era. Seasoned developers and beginners alike can confidently configure, test, and deploy agents faster than ever with Agentforce.
Access a comprehensive toolkit blending low-code development with pro-code flexibility. Build sophisticated agents by simply describing them in a few sentences, and if needed, dive into code for deeper customization. Agentforce enables developers of all skill levels to contribute to the creation of high-performing agents.
Agentforce also provides advanced analytics to supervise, debug, and optimize agent performance in real time. Gain actionable insights into agent behavior, identify bottlenecks, and fine-tune your Agentforce configurations with data-driven guidance. To make experimentation even easier, we're excited to offer the Agentforce Developer Edition, a completely free environment to prototype agents and explore the power of Data Cloud.
Ready to transform your agent development process? Dive into the Agentforce developer tools and discover a new era of efficiency and innovation.
1. Ideate and plan
The foundation of any successful agent deployment lies in meticulous planning. Agentforce empowers you to start strong with the Agentforce Developer Edition, a free environment that allows you to prototype agents and explore the capabilities of Data Cloud. Leverage these tools to define your agent's purpose, map out workflows, and visualize the customer journey before writing a single line of code.
2. Build Agentforce quickly.
Agentforce streamlines the building process with a suite of intuitive tools. Agent Builder with AI assistance helps teams to accelerate development - going from idea to fully formed Agentforce configuration just by describing what you want. Developers can also create , manage, and test Agentforce via Salesforce CLI and VSCode. The AppDev bar lets teams explore the metadata being created for seamless configuration. Integrate with MuleSoft Topic Center for robust connectivity and data orchestration. Whether you prefer low-code simplicity or pro-code flexibility, AgentforceDX provides the tools you need to bring your vision to life.
3. Test thoroughly.
Ensure your agents perform flawlessly with Agentforce's comprehensive testing capabilities. The Testing Center provides a UI and API interface for running tests and identifying potential issues. Generate test cases, inspect potential responses, and understand how guardrails are being adhered to. With Agentforce, you can deploy with confidence, knowing Agentforce is ready to deliver exceptional experiences.
4. Deploy seamlessly.
Agentforce integrates seamlessly with your existing DevOps workflows. Deploy agents directly from DevOps Center or leverage the CLI for command-line deployments. Enjoy a streamlined deployment process that minimizes disruptions and ensures your agents are deployed quickly and efficiently.
5. Supervise and optimize.
The journey doesn't end with deployment. Agentforce provides powerful analytics tools to monitor and optimize agent performance. Agentforce Interaction Explorer is a powerful new tool for visualizing and analyzing how Agentforce is performing, how to optimize configurations, and detailed session data to debug individual interactions. Use these insights to refine your strategies, debug issues, and ensure your agents are consistently delivering exceptional results.
Ready to take the next step with Agentforce?
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Agentforce Frequently Asked Questions
An AI agent is an intelligent system that can get work done proactively and autonomously, meaning it doesn't require human input. Agents can be triggered by changes in data and automations. They can understand and respond to human conversation dynamically. And they rely on machine learning and natural language processing (NLP) to reason and handle a wide range of tasks, from answering simple questions to resolving complex issues.
Traditional chatbots require pre-determined conversation trees to respond to inquiries. In contrast, agents are dynamic. They can adapt to human language and conversation, and they have the ability to reason. They make sense of the conversation, build a plan to address it, understand the tools available to them, and then take the best course of action.
You can customize an AI agent to fit any use case and any industry. Salesforce offers a range of out-of-the-box agents for service, sales, marketing, and commerce, so you can get started in minutes. These are just some examples of how agents can support your business:
- Service agents can automatically help a customer troubleshoot an issue with personalized, branded advice based on their purchase history and company knowledge documents
- SDR agents can send a personalized introductory email to a lead, respond to a question on pricing, and access an account executive’s calendar to schedule a follow-up call
- Marketing agents can generate campaigns, briefs, audience segments, emails, and end-to-end journeys based on your company's goals
- Ecommerce agents can manage your websites and generate personalized promotions
The Einstein Trust Layer protects customer data through robust security features and guardrails, like zero data retention, toxicity detection, secure data retrieval, and dynamic grounding. It improves the safety and accuracy of outputs while ensuring the responsible use of AI agents across the Salesforce ecosystem.
For example, the Audit Trail feature provides the data you need to track AI agent actions and outputs, ensuring AI usage complies with your organization’s security, privacy, regulatory, and AI governance policies.
While other agent platforms require complex data integration and custom automation builds, Agentforce is already built into the Salesforce Platform. You can instantly turn your existing workflows, prompt templates, Apex, and APIs into agent actions — with the added power of native tools, like Data Cloud, Slack, and MuleSoft. Agent Builder enables Salesforce admins and developers to use natural language to create jobs to be done, instructions, actions, and guardrails for their agents.
Agentforce is deeply integrated with the Salesforce Platform, which brings together all the data and context agents need from internal and external sources, with the Einstein Trust Layer built in. This enables agents to take accurate, relevant actions, which are faster to implement thanks to our low-code framework. You can reuse Platform tools like flows and Apex, and build your agent on top of them.
Agentforce also connects to all the channels where your employees and customers already interact, including CRM, WhatsApp, Messenger, and your website. There’s no need to go to another application to talk to an agent because they're bringing value to the existing flow of work.
Agentforce is suitable for businesses of any size. Salesforce customers can now try Agentforce for free with Salesforce Foundations, a $0 add-on for Enterprise Edition and higher.
Foundations helps businesses get ready for AI by extending their CRM with additional key features from Agentforce, Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, and Data Cloud. Foundations now includes credits to power the first 1,000 conversations with Agentforce for Service, allowing your company to try its capabilities before buying.
