Agentforce for Communications | Pre-built Skill

Increase customer trust with efficient billing resolution.

Agentforce for Communications Billing Resolution empowers customers and service representatives to quickly access and understand billing details, resolve disputes efficiently, and reduce wait times—allowing your team to focus on complex issues and enhancing overall customer satisfaction.

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Pre-built Topic | Employee Facing

Billing Resolution

Overview:
Boost customer satisfaction and trust with Agentforce for Communications. Resolve billing confusion and disputes faster by automatically analyzing charges, streamlining case tracking, and providing instant access to payment history and past invoices for efficient, accurate support.

Actions Invoked:
View Unpaid Bills, View Balances & Invoice, Analyze and Explain Charges, View Payment History, Raise Billing Dispute

Data Sources:
Billing Systems, Communications Cloud Data Model, Usage Data Systems, Payment Gateway Systems

Industry Data Objects Referenced:
Billing Data (via TM Forum API integrations), Case, Account, Contact

Drive billing efficiency and customer loyalty with Agentforce.

Communications providers seek to boost satisfaction and cut costs. Agentforce for Communications Billing Resolution extends your support with 24/7 AI, streamlining billing and disputes to aid both staff and customers.

Reduce Call Handling Time

Increase First-Call Resolution

Enhance Customer Satisfaction

Lower Operational Costs

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Disclaimer: Salesforce pre-built Agentforce capabilities are constantly being enhanced based on customer feedback and may not reflect actual product details. Solutions may not be currently available, delivered on time or at all. Customers should make purchase decisions based upon solutions that are currently available.