Reduce hold times by instantly delivering the insights your team needs. With Agentforce handling routine tasks, your service reps can focus on what matters most—solving complex issues and delivering the exceptional service your customers expect.
Overview:
Service reps have to review a lot of information before serving their customers needs. Ingest account data to quickly uncover key insights and reduce manual review time.
Actions Invoked:
Summarize account details
Data Sources:
CRM, Enterprise Resource Planning, Order Management System, Consumer Goods Cloud
Industry Data Objects Referenced:
Account, Advanced Order, Visit, Asset, Customer Task
Try Consumer Goods Cloud free for 30 days. No credit card. No installations.
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Disclaimer: Salesforce pre-built Agentforce capabilities are constantly being enhanced based on customer feedback and may not reflect actual product details. Solutions may not be currently available, delivered on time or at all. Customers should make purchase decisions based upon solutions that are currently available.
