Engage prospective students and deliver instant, personalized support throughout the enrollment journey with Agentforce. Ensure quick, accurate responses, seamless event registration, and efficient application assistance. Give recruiters time back to focus in high-value interactions.
Overview:
Nurture prospective students at critical moments by providing instant, data-driven, personalized responses. Agentforce surfaces relevant information from knowledge articles and institutional data, ensuring students get timely answers while reducing staff workload.
Actions Invoked:
Answer Questions with Knowledge, Create Case, Create Educational Information Request, Create Academic Interest, Create Campus Tour Registration, Create New Application
Data Sources:
CRM Data, CRM Record, External Knowledge bases and web sites via Data Cloud
Industry Data Objects:
Account, Case, Educational Info Request, Academic Interest, Learning Program, Academic Term, Application Timeline, Campaign, Campaign Member, Individual Application
Overview:
Keep students engaged and moving through the funnel with AI-powered assistance. Automate lead qualification, send follow-ups, register prospects for events, and even initiate applications—seamlessly through chat—while saving staff time and boosting enrollment.
Actions Invoked:
Answer Questions with Knowledge, Create Case, Create Educational Information Request, Create Academic Interest, Create Campus Tour Registration, Create New Application
Data Sources:
CRM Data, CRM Record, External Knowledge bases and web sites via Data Cloud
Industry Data Objects:
Account, Case, Educational Info Request, Academic Interest, Learning Program, Academic Term, Application Timeline, Campaign, Campaign Member, Individual Application
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Disclaimer: Salesforce pre-built Agentforce capabilities are constantly being enhanced based on customer feedback and may not reflect actual product details. Solutions may not be currently available, delivered on time or at all. Customers should make purchase decisions based upon solutions that are currently available.
