Agentforce for Financial Services | Pre-built Skill

Too much time on administrative work, not enough on growth?

Agentforce empowers commercial bankers to deepen relationships and drive revenue by handling meeting prep and follow-up—creating agendas, summarizing past interactions, and updating relationship plans—so they can focus on what matters most: their clients.

Dashboard for the WBT business relationship plan using Agentforce to create the plan
Pre-built Topic | Employee Facing

Post Meeting Assistant

Overview:
Excessive administrative tasks mean less time building Banking relationships. This Topic streamlines post meeting follow-up by organizing client goals, recent interactions, financial trends, and relationship updates so bankers can focus on strategic growth and stronger client relationships.

Actions Invoked:
Structure Meeting Notes, Create Interaction Summary, Create Account Plan Objective, Recommend and Create Interest Tag, Create Opportunity, Create Case, Create and Assign Task, Draft and Send Email

Data Sources:
CRM Data, CRM Record, Transaction Data

Industry Data Objects Referenced:
Account, Interaction Summary, Interaction Attendee, Account Plan Objective, Opportunity

The Agentforce Opportunity for Financial Services

Financial services organizations are prioritizing efficiency gains, personalized customer experiences, and robust risk mitigation. Agentforce addresses these imperatives by seamlessly extending your workforce and providing always-on customer service. This intelligent digital labor empowers your employees and enhances customer satisfaction.

Increase Banker Productivity
Improve Customer Experience
Reduce Manual Processes
Reduce Case Resolution Time

Disclaimer: Salesforce pre-built Agentforce capabilities are constantly being enhanced based on customer feedback and may not reflect actual product details. Solutions may not be currently available, delivered on time or at all. Customers should make purchase decisions based upon solutions that are currently available.