Provide a seamless experience for patients and boost patient services team productivity with AI-enabled benefits validation, and program outcome management.
Overview:
Automate the reverification of care program enrollee benefits with patient summary, email validation and response interpretation powered by Agentforce.
Actions invoked:
Draft or Revise email
Summarize Patient Response
Data source:
CRM
Industry data objects referenced:
Assessment Question Response, Assessment, Care Benefit Verify Request, Medication, Medication Request, Healthcare Provider, Account, Member Plan, Purchaser Plan
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Disclaimer: Salesforce pre-built Agentforce capabilities are constantly being enhanced based on customer feedback and may not reflect actual product details. Solutions may not be currently available, delivered on time or at all. Customers should make purchase decisions based upon solutions that are currently available.
