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    Historical context at a glance

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    Resolve cases faster

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    Get the full story at a glance

  5. 4

    Gauge productivity

  • Historical context at a glance

    1. Historical context at a glance

    Get quick and easy access to historical interactions with your customers. Get customer context, open cases, and previous problems in one glance.

  • Resolve cases faster

    2. Resolve cases faster

    Find other similar cases to anticipate or solve potential product issues. Collaborate with other agents who have worked similar cases to improve customer satisfaction.

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    Improve customer satisfaction with analytic insights.

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  • Get the full story at a glance

    3. Get the full story at a glance

    Get a snapshot of case interactions. Stay informed during customer conversations to deliver a better customer experience.

  • Gauge productivity

    4. Gauge productivity

    Monitor performance and productivity and get continuous visibility into ranking. Enable performance-based reviews along with merit-based incentives to drive an efficient call center.

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