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Translation table
| oblroi_headerEyebrow | Agentforce |
| oblroi_header | ROI Calculator |
| oblroi_headerBottom | Measure Agentforce Service Agent's value for your business. |
| oblroi_formHeadline | Tell us about your business. |
| oblroi_formField1Label | Number of customer service employees |
| oblroi_formField1Info | Total number of employees in a customer service role |
| oblroi_formField2Label | Average annual cost per employee |
| oblroi_formField2Info | What is the average total of salary and benefits per person? |
| oblroi_formField3Label | % of support conversations shifted to Agentforce over 3 years |
| oblroi_formField3Info | In the last three years what percentage of customer conversations were transferred to a service rep? Include only cases that escalated to a live rep (phone chat or other). |
| oblroi_formField4Label | Conversations handled by each rep on an average day |
| oblroi_formField4Info | Estimate how many customer conversations each employee has on an average day. |
| oblroi_resultsHeadline | With an Agentforce Service Agent handling 50% of conversations you could save |
| oblroi_resultsDescription | 3-year total net savings |
| oblroi_resultsTableHeader1 | Year |
| oblroi_resultsTableHeader2 | Agent-related cost* |
| oblroi_resultsTableHeader3 | Agentforce cost |
| oblroi_resultsTableHeader4 | Your savings |
| oblroi_cta1Label | Request a deeper dive |
| oblroi_cta1Url | /form/agentforce/contact-us/?d=pb |
| oblroi_cta2Label | Learn more about Agentforce |
| oblroi_cta2Url | /agentforce/ |
| oblroi_legalDisclaimer_1 | *Includes human costs and licensing costs for customer service agents. |
| oblroi_legalDisclaimer_2 | Transition to Salesforce Agentforce assumed to happen over three years. Implementation costs not included. All calculations above done in US dollars. |
| oblroi_legalDisclaimer_3 | The results of this tool are provided for illustrative purposes only to help you to consider Agentforce as a business solution and should not be relied upon. Actual results may vary and are not a guarantee or commitment regarding any potential or actual financial results or other benefits you may achieve. Individual results depend on factors including but not limited to implementation practices user adoption configurations business practices market conditions and external economic factors. |
| oblroi_chart_intro | Costs and savings over 3 years |
| oblroi_chart_human_cost | human cost |
| oblroi_chart_agentforce_cost | cost for Agentforce and |
| oblroi_chart_net_savings | Net Savings |
| oblroi_chart_year_0 | Year 0 |
| oblroi_chart_year_1 | Year 1 |
| oblroi_chart_year_2 | Year 2 |
| oblroi_chart_year_3 | Year 3 |
| oblroi_chart_total | Total |
| oblroi_chart_in | in |
| oblroi_service_agent_handling | With Agentforce Service Agent handling |
| oblroi_conversations | % of conversations you will save |
| oblroi_over_years | over 3 years total net savings. |
| oblroi_error_service_employees | Customer service employees is required |
| oblroi_error_cost_per_employee | Cost per employee is required |
| oblroi_error_conversations_handled | Conversations handled is required |
| oblroi_resultsHeadline_part1 | With Agentforce Service Agent handling |
| oblroi_resultsHeadline_part2 | % of conversations you will save |
Frequently Asked Questions
An AI agent is more than just intelligent software. It's designed to learn and adapt to user interactions autonomously. This flexibility and continuous learning capability enable it to drive efficiencies while providing increasingly better support and solutions, making digital assistants an invaluable tool for improving customer experiences.
Agentforce enhances customer success by enabling humans and AI agents to work together seamlessly.
With Agentforce, you can build and customise autonomous AI agents to support your employees and customers 24/7, boosting efficiency, scalability and satisfaction.
Conversational AI enables machines to communicate with humans using natural language, facilitating interactions through chatbots, virtual assistants and other automated systems to improve customer service and engagement.