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Agentforce
ROI Calculator

See what AI agents can do for your business.

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Engage customers autonomously to drive efficiency for service with Agentforce.

  • Support customers across channels 24/7 using natural responses
  • Resolve cases with speed and accuracy by grounding every answer in trusted data
  • Define clear security guardrails and seamlessly escalate interactions to human support reps

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Frequently Asked Questions

An AI agent is more than just intelligent software. It's designed to learn and adapt to user interactions autonomously. This flexibility and continuous learning capability enable it to drive efficiencies while providing increasingly better support and solutions, making digital assistants an invaluable tool for improving customer experiences.

Agentforce enhances customer success by enabling humans and AI agents to work together seamlessly.

With Agentforce, you can build and customize autonomous AI agents to support your employees and customers 24/7, boosting efficiency, scalability, and satisfaction.

Conversational AI enables machines to communicate with humans using natural language, facilitating interactions through chatbots, virtual assistants, and other automated systems to improve customer service and engagement.

Pre-built skills, or jobs that Agentforce can perform, are ready-to-use packaged topics and actions, all grounded on the data and metadata of your org. These pre-built skills are tasks like lead development, customer service or generating data visualizations and span CRM, Slack, Tableau, Partners and more.

With the Agentforce ROI calculator, select the use cases you would like to have Agentforce help with, and then enter the details about your use cases, and the Calculator will show you an estimated number of Flex Credits needed for that use case.

Currently, Flex Credits are used to pay for the consumption of Agentforce. Data Cloud Credits are used to pay for the consumption of Data Cloud.

Currently, Flex Credits and Conversations cannot be combined in the same Salesforce org.

The free Salesforce Foundations product includes a bundle of Flex Credits to help you get started.