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Jakarta, Meet Agentforce: A New Era of Humans with AI Agents

Jakarta, meet Agentforce. At Agentforce World Tour Jakarta, attendees experienced firsthand how agents are transforming customer and employee experiences. Discover the data and AI innovations changing ASEAN businesses forever.

Ashley Eusanio

Help everyone in your company understand key generative AI terms, and what they mean for your customer relationships. Fun fact: This article was (partially) written using generative AI.

Candra McRae

If institutional knowledge and gut feel guide your decisions, your company risks getting left behind. Here’s what to do instead.

Bobby Jania

Generative AI has the potential to change the way we work. Could it be the next step toward reshaping marketing, helping you focus more on customers?

How CRM Helps Small and Medium Businesses Win Customers

Salesforce

CRM will help you deliver better sales, marketing, and service. Find out how CRM can help your business win more customers.

5 Ways Artificial Intelligence Is Changing Advertising Sales

Martin Kihn

AI can help advertising sales professionals improve both effectiveness (how their product works) and efficiency (speed and productivity).

Vala Afshar

Learn how to become a customer company through IT and AI implementation to create seamless customer experiences.

Andy Cotgreave

There’s a lot to know about data, especially with the emergence of generative AI. This glossary of key terms will help everyone in your company understand the power of real-time, actionable data.

Clara Shih

What will this emerging technology mean for service teams? Here are early thoughts.

Salesforce Staff

Lifetime Value (LTV) is an essential metric for planning your company’s sales, marketing and service planning. But what exactly does it measure? LTV aims to quantify how much a customer is worth to…

Salesforce

A digital twin is a virtual replica of a physical object, process, system, or person using real-time data relayed from the physical asset to mimic its behaviour.

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Jakarta, Meet Agentforce: A New Era of Humans with AI Agents

AI From A to Z: The Generative AI Glossary for Business Leaders

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Lifetime Value (LTV): What it is and how to optimise it

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