Salesforce today announced it has been named a Leader in the Gartner® Magic Quadrant™ for Digital Commerce. This is the ninth consecutive year that Salesforce has been recognised for its execution and vision in this space.
Over the years, Salesforce has continued to strengthen its commitment to helping both B2B and B2C commerce businesses build highly personalised and AI-powered customer experiences at scale.
Grow Revenue Everywhere.
Why it matters: According to Gartner, the digital commerce platform market’s revenue grew by 11.5% in 2023 to $8.9 billion. While below pandemic-driven rates, growth is steady, and Gartner expects an increase over 2024 to 2025.
Commerce Cloud empowers B2B and B2C companies across a wide range of industries to power commerce everywhere, equipping brands with tools to accelerate growth and reach customers on any channel with:
- Proactive, autonomous agent applications that provide always-on support to merchants and customers.
- Unified insights and data-driven actions that drive personalisation and boost efficiency.
- Flexible and extensible commerce interactions at every touchpoint that drive growth.
Innovation in action: Salesforce recently announced three agents for Commerce Cloud — Merchant, Buyer, and Personal Shopper — designed to autonomously manage a range of tasks, including product recommendations and order lookup, without the need for direct human supervision.
Humans with Agents Drive Customer Success Together.
Salesforce also recently acquired PredictSpring, a modern retail Point-of-Sale (POS) software vendor built natively in the cloud. PredictSpring will enable Salesforce to unify digital and physical commerce channels at a global scale and provide AI-powered shopping experiences to customers both online and offline.
Salesforce perspective: “Businesses grow on Commerce Cloud because it delivers the agility and innovation customers need to scale their workforce and grow revenue across both digital and physical channels while building highly personalised customer experiences,” said Michael Affronti, General Manager of Commerce Cloud. “Today, Commerce Cloud unifies every element of ecommerce on a single, integrated platform powered by trusted data and agentic AI, helping companies fuel business success across digital and physical channels.”
Fast facts:
- Salesforce was recognised as a Leader in this Magic Quadrant report based on its “Completeness of Vision” and “Ability to Execute,” and was positioned furthest on Ability to Execute among all other vendors evaluated.
- In the last year, Commerce Cloud unveiled Unified Commerce, Salesforce Foundations, and Agentforce for Commerce.
Customer perspective:
According to Gartner® Peer Insights™, Salesforce customers are saying:
- Strong tool, nice SLA and support, leader on the market, allow to cover the full scope for ecommerce in one CMS.”
- “Incredible experience. Connects all customer data to the account level which is what we need in a B2B world.”
- “Modern B2B World: Interconnecting Shoppers to Account” (A CMO from a 500M – 1B USD Manufacturing company, giving the Salesforce B2B Commerce Platform 5/5 Rating)
Additional information:
- View a complimentary copy of the 2024 Gartner® Magic Quadrant™ for Digital Commerce
- Learn more about Salesforce Commerce Cloud
Gartner Disclaimer
Gartner, Magic Quadrant for Digital Commerce, 6 November 2024, Mike Lowndes, Sandy Shen, Aditya Vasudevan, and Jason Daigler.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
GARTNER is a registered trademark and service mark of Gartner and Magic Quadrant and Peer Insights are a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.
Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
Appeared as Demandware in 2016 report. Demandware was acquired by Salesforce in 2016.
