Automation can help boost your customer service in many ways, but isn’t always the solution. Here is what can and can’t be automated.
author name
Abhay Kacker
My Background
Abhay Kacker is a Cloud and Platform evangelist with a passion for crafting innovative solutions to tackle business problems. He has over 19 years of experience across different products, is an expert in CRM/CX, and has deep expertise in Service. Abhay is also an advocate of management techniques that achieve sustainable results for businesses. Abhay is a dynamic communicator and trusted adviser for many of the large e-commerce, BFSI, and telecom companies across APAC. He is currently working with Salesforce Singapore as a Service specialist across APAC. Outside work, Abhay likes to spend time with his family. You can usually find him at the beach and trying different cuisines.
