Mark Abramowitz

My Background

Mark Abramowitz is a Marketing and Product Executive at Salesforce. He’s an experienced Vice President of Product Marketing with a demonstrated history of working in the internet industry. Connect with him on LinkedIn.

Customer Effort Score Cracks the Top 5 Most-Measured Service Metrics

Mark Abramowitz

March 31, 2021

Service teams are measuring how much work it takes for a customer to get the information they need. Here's how to improve customer effort score.

Customer Service
Research
Customer Relationships