Putting customers at the heart of everything you do is a key component of retail banking success. Here are five ways to build this customer-centricity.
author name
Mithlesh Razdan
My Background
Mithlesh Razdan is Lead Solution Engineer at Salesforce in the Financial Services Sector. He comes with over 10 years of experience in CRM consulting and has worked with customers across industries. He has experience in solutioning large digital transformation projects using Salesforce technology and ecosystems, with the aim of bringing customer-centricity into processes, improving customer engagements, and increasing productivity.
