Learn about the six ways AI can be used in call centres to optimise employee efficiency and drive customer satisfaction.
author name
Rahul Gupta
My Background
Rahul Gupta is a Service Cloud Specialist at Salesforce India and has more than 12 years of experience across varied domains. These include financial inclusion, contact center, and CRM. He specialises in understanding organisations’ current processes, and helping them derive value from Salesforce products by enhancing their customers’ experience.
