![](https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2023/09/salesforce-avatar-e1666571807979.webp?w=300)
Salesforce Staff
The 360 Blog from Salesforce teaches readers how to improve work outcomes and professional relationships. Our content explores the mindset shifts, organisational hurdles, and people behind business evolution. We also cover the tactics, ethics, products, and thought leadership that make growth a meaningful and positive experience.
![](https://www.salesforce.com/ap/blog/wp-content/themes/salesforce-blog/assets/images/author-header-greenbush@1x.png)
Customer service is any interaction, online or off, that a customer or prospect has with your company. It includes the entire experience, from initial contact to final sale and beyond.
Sales automation used to be about logging and updating data. How quaint. Learn how advanced tech like AI is changing the game.
With AI top of mind for every IT leader, discover how these new AI launches are driving productivity and efficiency for IT teams.
Explore our comprehensive sales funnel guide, covering its stages and advice on constructing an effective sales strategy to boost your brand's sales efforts.
A future growth plan enables businesses to not just survive, but thrive. Read on to see 5 top tips for developing a successful future growth plan.
Service leaders are a key part of any organisation. Check out our latest blog to find out why service leaders can make or break a business.
Want to know more about relational databases? This blog outlines their benefits, and how Salesforce uses relational database in its CRM.
B2B vs B2C. Understand the major differences between B2B and B2C ecommerce and learn successful strategies to optimise them.
Discover the benefits of machine learning in daily life and how this revolutionary technology is being used in the real world.