What are customer needs? Answering that question may not always be easy – but it’s crucial for business success. After all, knowing what the customer wants is the starting point for creating winning…
Understand your data. Transform your business into a productive, efficient machine with generative AI for data analytics.
For three days, our feet barely touched the ground at Dreamforce 2023 in San Francisco. Now, we’re ready to hit the ground running with everything we learned at the AI event of the year.
Customer service is any interaction, online or off, that a customer or prospect has with your company. It includes the entire experience, from initial contact to final sale and beyond.
Sales automation used to be about logging and updating data. How quaint. Learn how advanced tech like AI is changing the game.
With AI top of mind for every IT leader, discover how these new AI launches are driving productivity and efficiency for IT teams.
Explore our comprehensive sales funnel guide, covering its stages and advice on constructing an effective sales strategy to boost your brand's sales efforts.
A future growth plan enables businesses to not just survive, but thrive. Read on to see 5 top tips for developing a successful future growth plan.
Service leaders are a key part of any organisation. Check out our latest blog to find out why service leaders can make or break a business.
Want to know more about relational databases? This blog outlines their benefits, and how Salesforce uses relational database in its CRM.
