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Salesforce Staff
The 360 Blog from Salesforce teaches readers how to improve work outcomes and professional relationships. Our content explores the mindset shifts, organisational hurdles, and people behind business evolution. We also cover the tactics, ethics, products, and thought leadership that make growth a meaningful and positive experience.
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Sales forecasting is both an art and a science. Take a deep dive in how to forecast like a pro.
In today’s competitive world, there’s no room for error. The ability to transform a simple enquiry into a profitable relationship defines success across all industries — including retail, e-commerce, wholesale, and more. Enter…
Learn how cross-selling can help you close more deals with the customers you’ve already won.
When your agents and AI team up, they can transform customer service for everyone. Here’s how you can begin using this technology today.
Brands need to build customer relationships and provide experiences that exceed expectations. If not, your connected customer will find a competitor who can.
What are customer needs? Answering that question may not always be easy – but it’s crucial for business success. After all, knowing what the customer wants is the starting point for creating winning…
Understand your data. Transform your business into a productive, efficient machine with generative AI for data analytics.
For three days, our feet barely touched the ground at Dreamforce 2023 in San Francisco. Now, we’re ready to hit the ground running with everything we learned at the AI event of the year.
Customer service is any interaction, online or off, that a customer or prospect has with your company. It includes the entire experience, from initial contact to final sale and beyond.