Marketers know it’s important to reach customers in “real time.” But what does “real time” really mean when it comes to marketing?
Customer service can be a revenue generator rather than a business cost. Investing in technology to drive service efficiency can help maximise ROI.
With the right approach, even the most sceptical sales team can be won over by artificial intelligence (AI).
In today’s economy, sales leaders need to maximise efficiency and cut costs. Achieving success now will need teams to sell smarter, not harder.
Tools that free up agents to keep customers satisfied can have a direct impact on contact centre revenue.
How to ensure your IT investment pays off? Follow these six steps to gain the most value and return on that investment.
Drive efficient growth by wowing your customers. These engagement strategies will put the customer at the heart of everything you do.
Sales is a tougher job than it used to be. The good news is that there are things you can do today that will help you increase productivity.
