Understanding the journey your customers go on when they buy something from your company is vital if you want to improve the customer experience. Here’s how to map your customer journey.
Slack, Tableau, and MuleSoft are three powerful tools that can work together within Salesforce Customer 360 to help businesses automate processes, save costs, and improve the employee experience.
Sales leaders rely on forecasting techniques to achieve consistent revenue growth year on year. But sales forecasting can also help in making critical business decisions to set the course for this growth –…
What is data-driven marketing, and what can it do for your business? Read our guide to using data to lower costs and wow your customers.
Marketers know it’s important to reach customers in “real time.” But what does “real time” really mean when it comes to marketing?
Customer service can be a revenue generator rather than a business cost. Investing in technology to drive service efficiency can help maximise ROI.
With the right approach, even the most sceptical sales team can be won over by artificial intelligence (AI).
In today’s economy, sales leaders need to maximise efficiency and cut costs. Achieving success now will need teams to sell smarter, not harder.
Tools that free up agents to keep customers satisfied can have a direct impact on contact centre revenue.
