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These marketing trends show how marketers’ use of customer data is changing. Find out the latest trends in our State of Marketing report.
Customers want better experiences from their financial service providers. Here’s what they’re thinking — and how to improve.
Low code development platforms are now driving rapid digital transformation. They're arguably the future of software development. This article explains why.
Understanding where you win — what regions and verticals — will help you target areas you want to invest in.
Dreamforce 2022 inspired the whole Salesforce community to come together on the path to net zero.
Artificial Intelligence has the potential to completely transform the way you do business. Every department will see immediate benefits.
The latest State of Service report shows that the role of the service agent has evolved into a cornerstone of a successful organisation.
The L’OCCITANE Group's APAC CIO reflects on the state of commerce and shares how the business is responding to customer needs.
The quality of customer service your brand offers on social media can make a huge difference to customer sentiment and loyalty. Find out how on our blog.
