author name
Matt Marcotte
My Background
Matt Marcotte is SVP, Industry Go To Market. Matt brings 30 years of experience in consumer retail. He was previously the chief operating officer at Bergdorf Goodman, where he transformed the iconic 120-year-old brand to a digitally enabled customer experience. Matt approaches the business as a consumer anthropologist and is obsessed with human behavior, relationships, and experience.
Here’s how to create a satisfying retail shopping experience during times of change.