Future of Work Being Human in the Time of Automation Brian Solis January 7, 2022 Robots are coming for all of us, but that doesn’t mean we’re all out of a job. Here’s how to differentiate yourself with your humanity. Future of Work Service Artificial Intelligence Service Cloud AI Is Here and It’s Rewriting the Way Call Centres Work Rahul Gupta December 20, 2021 Learn about the six ways AI can be used in call centres to optimise employee efficiency and drive customer satisfaction. Einstein Service Artificial Intelligence Infographics 5 Tech Trends Shaping the Future of Financial Services Salesforce December 6, 2021 Web 3.0 is the next phase of the evolution of the Internet. Here're five ways it’ll affect the financial services industry. Financial Services Future of Work Artificial Intelligence Customer Experience How To Scale Your Customer Service With Chatbots Salesforce October 14, 2021 Read about how to use customer service chatbots to handle simple tasks and free up your service teams to work on more complex problems. Customer Service Service Customer Relationships Customer Experience How To Create Impactful Customer Experiences With Ethical AI Rob Newell September 29, 2021 AI can help businesses in many ways — but only if it’s built on a foundation of trust and transparency. Salesforce’s Rob Newell explains. Customer Experience Thought Leadership Artificial Intelligence Sales Cloud How to Build an Integrated Real Estate CRM for Tenant Management Pardha Sardhi K September 28, 2021 Here’s how you can use Salesforce to build an integrated real estate CRM for tenant management in five steps. CRM Digital Transformation Pardot Analytics Tableau Live APAC 2021: Find Success Through Data JY Pook May 6, 2021 At Tableau Live Asia Pacific, find out how businesses are transforming into data-driven organisations to supercharge their performance. Events Artificial Intelligence Future of Work How to Work With AI Colleagues and Build AI Skills Cecily Ng April 23, 2021 Dr Ayesha Khanna, CEO of ADDO AI and Founder of 21C Girls, shares how everyone can maximise the benefits of artificial intelligence. Artificial Intelligence Marketing Responsible AI in Marketing: Embedding Ethics by Design Kathy Baxter March 24, 2021 Openness about how you develop AI models and giving customers control over their data are two ways to embed ethics in marketing automation. B2B Marketing Einstein Marketing Automation Marketing The Role of AI in Marketing: Beyond Automation, Towards Personalisation Saurabh Rawal February 16, 2021 Learn more about how AI-powered solutions, with their predictive capabilities, can help marketers make the right decisions, in near real-time. Commerce Cloud Marketing Personalization Pardot
Future of Work Being Human in the Time of Automation Brian Solis January 7, 2022 Robots are coming for all of us, but that doesn’t mean we’re all out of a job. Here’s how to differentiate yourself with your humanity. Future of Work Service Artificial Intelligence
Service Cloud AI Is Here and It’s Rewriting the Way Call Centres Work Rahul Gupta December 20, 2021 Learn about the six ways AI can be used in call centres to optimise employee efficiency and drive customer satisfaction. Einstein Service Artificial Intelligence
Infographics 5 Tech Trends Shaping the Future of Financial Services Salesforce December 6, 2021 Web 3.0 is the next phase of the evolution of the Internet. Here're five ways it’ll affect the financial services industry. Financial Services Future of Work Artificial Intelligence
Customer Experience How To Scale Your Customer Service With Chatbots Salesforce October 14, 2021 Read about how to use customer service chatbots to handle simple tasks and free up your service teams to work on more complex problems. Customer Service Service Customer Relationships
Customer Experience How To Create Impactful Customer Experiences With Ethical AI Rob Newell September 29, 2021 AI can help businesses in many ways — but only if it’s built on a foundation of trust and transparency. Salesforce’s Rob Newell explains. Customer Experience Thought Leadership Artificial Intelligence
Sales Cloud How to Build an Integrated Real Estate CRM for Tenant Management Pardha Sardhi K September 28, 2021 Here’s how you can use Salesforce to build an integrated real estate CRM for tenant management in five steps. CRM Digital Transformation Pardot
Analytics Tableau Live APAC 2021: Find Success Through Data JY Pook May 6, 2021 At Tableau Live Asia Pacific, find out how businesses are transforming into data-driven organisations to supercharge their performance. Events Artificial Intelligence
Future of Work How to Work With AI Colleagues and Build AI Skills Cecily Ng April 23, 2021 Dr Ayesha Khanna, CEO of ADDO AI and Founder of 21C Girls, shares how everyone can maximise the benefits of artificial intelligence. Artificial Intelligence
Marketing Responsible AI in Marketing: Embedding Ethics by Design Kathy Baxter March 24, 2021 Openness about how you develop AI models and giving customers control over their data are two ways to embed ethics in marketing automation. B2B Marketing Einstein Marketing Automation
Marketing The Role of AI in Marketing: Beyond Automation, Towards Personalisation Saurabh Rawal February 16, 2021 Learn more about how AI-powered solutions, with their predictive capabilities, can help marketers make the right decisions, in near real-time. Commerce Cloud Marketing Personalization Pardot