More customers in Thailand are shopping online. Learn how Thai SMBs are using Salesforce to capture this digitally savvy market segment.
Eighty-two percent of customers agree a company’s trustworthiness matters more than it did a year ago. Learn more from our 2020 State of the Connected Customer report.
Today's ultra-connected customers expect service delivered on their terms. Here’s how WhatsApp can help businesses be there for customers in their moments of need.
Customer-centric organisations have silos, too. This post explores how businesses can bring the right processes to life, and have clear designations of who’s doing what.
Field service management technology gives field service providers the agility to respond to disruptions, while keeping technicians and customers safe.
Learn more about how 5G represents an opportunity to reimagine customer experiences, as well as transform the IT stack to eliminate innovation bottlenecks.
Here's how retailers can respond to dramatic shifts in category preferences, channel preferences, and consumer shopping behavior.
