3 Ways Generative AI Will Reshape Customer Service
What will this emerging technology mean for service teams? Here are early thoughts.
5 Ways to Measure Customer Experience And Drive Growth
With a combination of metrics, customer feedback and data, business leaders can improve customer experience and boost productivity.
5 Ways Sansiri Creates a Cohesive Customer Journey
Thailand-based property developer Sansiri is using digital marketing transformation to create a cohesive customer journey.
How Customer Engagement Has Changed, According To 15,600 of Them
Eighty-two percent of customers agree a company’s trustworthiness matters more than it did a year ago. Learn more from our 2020 State of the Connected Customer report.