Customer Journeys

What will this emerging technology mean for service teams? Here are early thoughts.

With a combination of metrics, customer feedback and data, business leaders can improve customer experience and boost productivity.

Thailand-based property developer Sansiri is using digital marketing transformation to create a cohesive customer journey.

Eighty-two percent of customers agree a company’s trustworthiness matters more than it did a year ago. Learn more from our 2020 State of the Connected Customer report.