Customer Relationships

How can retailers harness tech and data to deliver a seamless customer experience? Salesforce’s Matt Marcotte shares his top tips.

CRM will help you deliver better sales, marketing, and service. Find out how CRM can help your business win more customers.

Online shopping has become the norm. How do you offer your customers the best experience? Here are seven ways to improve your online store.

Salesforce email marketers share tips for creating emails that get opened and read, mistakes to avoid, how to personalise emails, and more.

Customer loyalty is vital to driving revenue and building brand trust. Here are three ways to boost customer loyalty.

Here’s how Technogym Thailand’s mobile workforce delivers seamless and personalised customer experiences, in spite of COVID-19 restrictions.

Office supplies provider OfficeMate created a customer-centric service journey that meets changing customer needs. Learn more.

Here’s how you can build a motivated and skilled field service team that helps your business drive revenue and improve customer retention.

Thailand-based property developer Sansiri is using digital marketing transformation to create a cohesive customer journey.

Not all digital transformation projects deliver their targeted outcomes. Here’s what you can do to ensure your project transforms customer experiences.