Trailblazer Story How To Make Customer Loyalty the Driving Force of Your Business Mathew Sweezey February 8, 2022 Customer loyalty is vital to driving revenue and building brand trust. Here are three ways to boost customer loyalty. Customer Experience Customer Story Trailblazer Story Customer Experience 3 Ways Technogym Thailand Provides Exceptional Customer Experience Nichola Palmer January 28, 2022 Here’s how Technogym Thailand’s mobile workforce delivers seamless and personalised customer experiences, in spite of COVID-19 restrictions. Customer Story Customer Service Salesforce Cms Digital Transformation Hybrid Work: How OfficeMate Supports Its Customers to ‘WorkAnywhere’ Nichola Palmer January 18, 2022 Office supplies provider OfficeMate created a customer-centric service journey that meets changing customer needs. Learn more. Salesforce Cms Trailblazer Story Service Customer Experience How To Attract and Grow a Talented Field Service Team Anne Wang December 14, 2021 Here’s how you can build a motivated and skilled field service team that helps your business drive revenue and improve customer retention. Customer Service Future of Work Service Marketing 5 Ways Sansiri Creates a Cohesive Customer Journey Nichola Palmer November 29, 2021 Thailand-based property developer Sansiri is using digital marketing transformation to create a cohesive customer journey. Customer Experience Customer Journeys Marketing Personalization Customer Experience 4 Disciplines to Put Organisations on the Path to Customer Centricity Pierce Quek November 23, 2021 Not all digital transformation projects deliver their targeted outcomes. Here’s what you can do to ensure your project transforms customer experiences. Digital Transformation Trailblazer Story Customer Relationships Service Cloud Case Swarming With Slack: How Salesforce Support Delivers Better, Faster Case Resolution Jim Roth November 17, 2021 Case swarming helps service teams scale collaboration and customer satisfaction. Learn how Salesforce’s own support team transformed with Slack. Customer Experience Customer Satisfaction Service Customer Experience How PLDT Global Personalises Customer Care Using Heroku Nichola Palmer November 12, 2021 Learn how PLDT Global has unlocked its customer data to up level customer care. Customer Service Trailblazer Story Service Sales Introducing the Last Guide You’ll Ever Need on How To Sell Salesforce October 28, 2021 Introducing our How to Sell Guide, a collection of strategic advice and tactical tips from sales experts from across the ASEAN region. Sales Thought Leadership Customer Relationships Customer Experience Why It’s Time To Redefine Customer Experience in Financial Services Andrew Brandman October 20, 2021 The financial services industry needs to get more personal with customers in order to excel in the new normal. Here’s why. Financial Services Personalization Trailblazer Story
Trailblazer Story How To Make Customer Loyalty the Driving Force of Your Business Mathew Sweezey February 8, 2022 Customer loyalty is vital to driving revenue and building brand trust. Here are three ways to boost customer loyalty. Customer Experience Customer Story Trailblazer Story
Customer Experience 3 Ways Technogym Thailand Provides Exceptional Customer Experience Nichola Palmer January 28, 2022 Here’s how Technogym Thailand’s mobile workforce delivers seamless and personalised customer experiences, in spite of COVID-19 restrictions. Customer Story Customer Service Salesforce Cms
Digital Transformation Hybrid Work: How OfficeMate Supports Its Customers to ‘WorkAnywhere’ Nichola Palmer January 18, 2022 Office supplies provider OfficeMate created a customer-centric service journey that meets changing customer needs. Learn more. Salesforce Cms Trailblazer Story Service
Customer Experience How To Attract and Grow a Talented Field Service Team Anne Wang December 14, 2021 Here’s how you can build a motivated and skilled field service team that helps your business drive revenue and improve customer retention. Customer Service Future of Work Service
Marketing 5 Ways Sansiri Creates a Cohesive Customer Journey Nichola Palmer November 29, 2021 Thailand-based property developer Sansiri is using digital marketing transformation to create a cohesive customer journey. Customer Experience Customer Journeys Marketing Personalization
Customer Experience 4 Disciplines to Put Organisations on the Path to Customer Centricity Pierce Quek November 23, 2021 Not all digital transformation projects deliver their targeted outcomes. Here’s what you can do to ensure your project transforms customer experiences. Digital Transformation Trailblazer Story Customer Relationships
Service Cloud Case Swarming With Slack: How Salesforce Support Delivers Better, Faster Case Resolution Jim Roth November 17, 2021 Case swarming helps service teams scale collaboration and customer satisfaction. Learn how Salesforce’s own support team transformed with Slack. Customer Experience Customer Satisfaction Service
Customer Experience How PLDT Global Personalises Customer Care Using Heroku Nichola Palmer November 12, 2021 Learn how PLDT Global has unlocked its customer data to up level customer care. Customer Service Trailblazer Story Service
Sales Introducing the Last Guide You’ll Ever Need on How To Sell Salesforce October 28, 2021 Introducing our How to Sell Guide, a collection of strategic advice and tactical tips from sales experts from across the ASEAN region. Sales Thought Leadership Customer Relationships
Customer Experience Why It’s Time To Redefine Customer Experience in Financial Services Andrew Brandman October 20, 2021 The financial services industry needs to get more personal with customers in order to excel in the new normal. Here’s why. Financial Services Personalization Trailblazer Story