![How IT Can Measure Return on Experience (ROX) Effectively](https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2023/06/it-leaders-return-on-experience.jpg?w=300)
How IT Can Measure Return on Experience (ROX) Effectively
IT leaders should measure return on experience (ROX) to deliver digital experiences on time and on budget. Here’s how.
![What Can and Can’t Be Automated in Customer Service?](https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2023/06/customer-service-automation.jpg?w=300)
What Can and Can’t Be Automated in Customer Service?
Automation can help boost your customer service in many ways, but isn’t always the solution. Here is what can and can’t be automated.
![Case Swarming With Slack: How Salesforce Support Delivers Better, Faster Case Resolution](https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2023/06/case-swarming-success.jpg?w=300)
Case Swarming With Slack: How Salesforce Support Delivers Better, Faster Case Resolution
Case swarming helps service teams scale collaboration and customer satisfaction. Learn how Salesforce’s own support team transformed with Slack.
![4 Ways To Ensure Your Experience Metrics Stay Customer-Centric](https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2023/06/customer-centric-experience-metrics.jpg?w=300)
4 Ways To Ensure Your Experience Metrics Stay Customer-Centric
It’s time to expand experience KPIs. Learn how to get the most value from your CRM with four customer-centric tips for measuring success.
![SMB Blog Series #3: 3 Companies Using Technology To Enable Business Growth in ASEAN](https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2023/06/smb-blog-series-3.jpg?w=300)
3 Companies Using Technology To Enable Business Growth in ASEAN
Meet three small businesses in ASEAN that use Salesforce to enable business growth: Mitsubishi Chemical Cleansui Haili, SmartCost, and g&m.
![SMB Blog Series #2: 3 Examples of Successful Digital Transformation in Asia](https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2023/06/smb-blog-series-2.png?w=300)
3 Success Stories of Digital Transformation in Asia
Find out how three small businesses in Asia achieved digital transformation success amidst the COVID-19 pandemic.
![Meet Francisco N. Collantes Jr. : Delivering Energy Through Collaboration](https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2023/06/trailblazer-cookie-meralco-header-image.jpg?w=300)
Meet Francisco N. Collantes Jr. : Deliver Energy Through Collaboration
With a passion for quality customer service, Francisco N. Collantes Jr. has moved up the ranks to become a successful project manager and inspiring leader.
![Meet Gratiano Yeung: Transforming Service by Delighting Customers](https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2023/06/blog-header-gratiano-yeung.jpg?w=300)
Meet Gratiano Yeung: Transforming Service by Delighting Customers
Gratiano Yeung of Roojai.com talks about her passion for customer service, innovation, and technology, which made her one of Asia’s most respected CCOs.
![How Growing Small Businesses Are Preparing for Future Crises](https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2023/06/smb-insights-business-resilience-and-growth.jpg?w=300)
How Growing Small Businesses Are Preparing for Future Crises
Learn how small and medium-sized businesses are preparing for future crises by adopting technology and digitising operations.
![Thailand SMBs Turn To Tech as More Customers Interact Online](https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2023/06/thai-smbs-go-digital.jpg?w=300)
Thailand SMBs Turn To Tech as More Customers Interact Online
More customers in Thailand are shopping online. Learn how Thai SMBs are using Salesforce to capture this digitally savvy market segment.