Read these insights from about 7,000 service professionals worldwide, on how to exceed customer expectations and reduce organisational silos.
Today's ultra-connected customers expect service delivered on their terms. Here’s how WhatsApp can help businesses be there for customers in their moments of need.
Field service management technology gives field service providers the agility to respond to disruptions, while keeping technicians and customers safe.
Whether it’s a global issue like COVID-19 or a local emergency, businesses must have a crisis communication plan in place for their customers. Here's what you need to include.
Chatbot technology is becoming a bigger part of our lives as consumers and in business. Here’s how chatbots, with the influence of AI, are shaking customer service up.
