What's the secret to leading a stellar service organisation? According to our latest customer service statistics, it all comes down to AI, automation, and data integration.
Our latest research reveals the top customer service trends as leaders shift their focus from cost-cutting to revenue generation.
Sales leaders rely on forecasting techniques to achieve consistent revenue growth year on year. But sales forecasting can also help in making critical business decisions to set the course for this growth –…
IT leaders are now doing the heavy lifting to improve employee and customer experience. Vijay Iyer shares what we can learn from the CIOs who are leading in crisis.
GE Renewable Energy was able to build a B2B commerce site in 12 weeks. Here’s what they learned.
In an interview with Salesforce CEO Marc Benioff, Workday Co-Founder and CEO Aneel Bhusri says it takes a mindset change. Learn more.
Practical tips to enhance your Analytics 360 instance for collecting clean and accurate data, optimise integration with Marketing Cloud, and give customers what they need.
It’s crucial for brands to think ahead during a crisis. Marc Mathieu calls this strategy “from breakdown to breakthrough.”
