Service

Service is in a state of flux, bringing both new challenges and opportunities for service organisations in Singapore. Today’s customers demand fast, consistent, and personalised interactions at every touchpoint. Discover key insights from the latest State of Service Report to help your organisation rise to the occasion.

Service is in a state of flux, bringing both new challenges and opportunities for service organisations in the Philippines. Today’s customers demand fast, consistent, and personalised interactions at every touchpoint. Discover key insights from the latest State of Service Report to help your organisation rise to the occasion.

Service is in a state of flux, bringing both new challenges and opportunities for service organisations in Indonesia. Today’s customers demand fast, consistent, and personalised interactions at every touchpoint. Discover key insights from the latest State of Service Report to help your organisation rise to the occasion.

Dreamforce (Sept. 17-19) will help you reimagine your customer service strategy in the era of autonomous AI. Here are five things you must do to have an incredible experience.

Optimise your retail supply chain with key strategies, technology, and better supplier collaboration. Navigate challenges for improved performance.

AI chatbots aren’t one-size-fits-all — and there are a lot of options. Here’s what you need to know to choose the right one for your business.

Net promoter score, or ‘NPS’, is a way of measuring customer satisfaction. It presents customers with a simple survey, then feeds their answers into a formula to produce a single figure for benchmarking.

Master competitor analysis with Salesforce: Identify rivals, analyse trends, and gain a strategic edge. Stay ahead in today's competitive landscape!

What's the secret to leading a stellar service organisation? According to our latest customer service statistics, it all comes down to AI, automation, and data integration.

Ready to take the excitement and innovation from World Tour Essentials Singapore to your organisation? Here’s a list of resources to keep you on your generative AI and CRM journey, so you can prepare your sales, service, marketing, commerce and more for the future of AI.