36 Customer Service Statistics To Move Your Business Forward
What's the secret to leading a stellar service organisation? According to our latest customer service statistics, it all comes down to AI, automation, and data integration.
Continue Your AI and CRM Journey After World Tour Essentials Singapore
Ready to take the excitement and innovation from World Tour Essentials Singapore to your organisation? Here’s a list of resources to keep you on your generative AI and CRM journey, so you can prepare your sales, service, marketing, commerce and more for the future of AI.
Everything You Need to Know About AI in Customer Service
How can you do more with less in customer service? The answer is AI. Here’s what you need to know to set up for success.
5 Customer Service Trends You Need to Watch
Our latest research reveals the top customer service trends as leaders shift their focus from cost-cutting to revenue generation.
3 Ways to Take Your Self-Service Customer Service From ‘Meh’ to Marvelous — Quickly
Uplevel your self-service customer support with these simple tweaks.
What is Live Chat, and How is It Important to Your Customers?
Demystify Live Chat on Salesforce with our comprehensive guide. Discover how this real-time communication tool enhances customer engagement, streamlines support, and accelerates sales. Uncover the key features and benefits of Live Chat to revolutionise your Salesforce experience.
3 Trends That Will Shape Customer Service in 2024 and Beyond
People increasingly expect customer service to be personalised and simple. Here’s how leading companies will use technology like AI to meet those needs.
Scale Service Efficiency To Reduce Costs And Grow Customer Loyalty
Customer service can be a revenue generator rather than a business cost. Investing in technology to drive service efficiency can help maximise ROI.
3 Service Investments To Help You Thrive In an Uncertain Economy
Trying to figure out how to guide your business through an uncertain economy? Start by investing in customer support.
Intelligent Triaging and Automated Routing: How Service Cloud Enables Faster, Better Customer Servicing
Service Cloud uses triage and automated routing features to help customer service teams efficiently and quickly resolve issues. Learn more.