Service Cloud uses triage and automated routing features to help customer service teams efficiently and quickly resolve issues. Learn more.
Learn more about the Salesforce tools that help small and medium-sized businesses find, win, and keep customers in 2022.
Learn about the six ways AI can be used in call centres to optimise employee efficiency and drive customer satisfaction.
Case swarming helps service teams scale collaboration and customer satisfaction. Learn how Salesforce’s own support team transformed with Slack.
It’s time to expand experience KPIs. Learn how to get the most value from your CRM with four customer-centric tips for measuring success.
Service teams are measuring how much work it takes for a customer to get the information they need. Here's how to improve customer effort score.
Read these insights from about 7,000 service professionals worldwide, on how to train and equip customer service teams for success.
Read these insights from about 7,000 service professionals worldwide, on how to exceed customer expectations and reduce organisational silos.
Today's ultra-connected customers expect service delivered on their terms. Here’s how WhatsApp can help businesses be there for customers in their moments of need.
