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3 Trends That Will Shape Customer Service in 2024 and Beyond
People increasingly expect customer service to be personalised and simple. Here’s how leading companies will use technology like AI to meet those needs.
![Two smiling women — one in a blue blazer and another in a yellow jacket holding a mobile table — discuss an upselling opportunity in a company’s reception area.](https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2023/11/Field-Service-Upselling.jpg?w=300)
From Service to Sales: How Field Service Can Drive Revenue Growth
With AI-first tech and training, your field service team has the tools to upsell and drive revenue.
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Contact Centre AI: Redefining Interactions with Customers
When your agents and AI team up, they can transform customer service for everyone. Here’s how you can begin using this technology today.
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What are Customer Needs and The Strategy to Meet Them
What are customer needs? Answering that question may not always be easy – but it’s crucial for business success. After all, knowing what the customer wants is the starting point for creating winning…
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What Is Good Customer Service: A Detailed Guide
Customer service is any interaction, online or off, that a customer or prospect has with your company. It includes the entire experience, from initial contact to final sale and beyond.
![Illustration on a pink background of a customer service agent celebrating a 5-star rating. There’s a customer service agent illustrated over a mobile device, and two customers awarding stars. / principles of customer service](https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2021/07/SFC-22038-Blog-Image-7-Principles-that-Spark-Business-Growth.jpg?w=300)
7 Principles For a Better Customer Experience — Every Time
Just follow these tried-and-true methods to consistently create a meaningful connection with your customers.
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3 Service Investments To Help You Thrive In an Uncertain Economy
Trying to figure out how to guide your business through an uncertain economy? Start by investing in customer support.
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4 Ways These Two Businesses Improved Efficiency Through Automation
Learn how Finnomena Group and Central Group improve business efficiency through automation.
![Want Your Business to Be More Efficient? AI Can Help](https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2023/06/increase-efficiency-with-ai.jpg?w=300)
Want Your Business to Be More Efficient? AI Can Help
Artificial Intelligence has the potential to completely transform the way you do business. Every department will see immediate benefits.
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Automation and Efficiency Are at the Heart of Customer Service Trends
The latest State of Service report shows that the role of the service agent has evolved into a cornerstone of a successful organisation.