![How to Turn Social Media into a Powerful Customer Service Tool](https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2023/06/social-customer-service-with-service-cloud.png?w=300)
How to Turn Social Media into a Powerful Customer Service Tool
The quality of customer service your brand offers on social media can make a huge difference to customer sentiment and loyalty. Find out how on our blog.
![Intelligent Triaging and Automated Routing: How Service Cloud Enables Faster, Better Customer Servicing](https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2023/06/intelligent-triaging-and-automated-routing-with-service-cloud-main-image.png?w=300)
Intelligent Triaging and Automated Routing: How Service Cloud Enables Faster, Better Customer Servicing
Service Cloud uses triage and automated routing features to help customer service teams efficiently and quickly resolve issues. Learn more.
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The 8 Rules of Service Leadership
Service leaders are a key part of any organisation. Check out our latest blog to find out why service leaders can make or break a business.
![What Can and Can’t Be Automated in Customer Service?](https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2023/06/customer-service-automation.jpg?w=300)
What Can and Can’t Be Automated in Customer Service?
Automation can help boost your customer service in many ways, but isn’t always the solution. Here is what can and can’t be automated.
![How CRM Helps Small and Medium Businesses Win Customers](https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2023/06/crm-small-medium-businesses-win-customers.jpg?w=300)
How CRM Helps Small and Medium Businesses Win Customers
CRM will help you deliver better sales, marketing, and service. Find out how CRM can help your business win more customers.
![Get To Know the Spring ’22 Release](https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2023/06/spring-22-release.jpg?w=300)
Get To Know the Spring ’22 Release
Spring ’22 Release (product release) is now generally available. Maximise your Salesforce ROI with the hundreds of new features and updates.
![3 Ways Technogym Thailand Provides Exceptional Customer Experience From Anywhere](https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2023/06/technogym-thailand-customer-experience.jpg?w=300)
3 Ways Technogym Thailand Provides Exceptional Customer Experience
Here’s how Technogym Thailand’s mobile workforce delivers seamless and personalised customer experiences, in spite of COVID-19 restrictions.
![Hybrid Work: How OfficeMate Is Supporting Its Customers to ‘WorkAnywhere’](https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2023/06/hybrid-work-officemate-workanywhere.jpg?w=300)
Hybrid Work: How OfficeMate Supports Its Customers to ‘WorkAnywhere’
Office supplies provider OfficeMate created a customer-centric service journey that meets changing customer needs. Learn more.
![Being Human in the Time of Automation](https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2023/06/human-touch-automation.jpg?w=300)
Being Human in the Time of Automation
Robots are coming for all of us, but that doesn’t mean we’re all out of a job. Here’s how to differentiate yourself with your humanity.
![AI Is Here and It’s Rewriting the Way Call Centres Work](https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2023/06/ai-is-here-and-its-rewriting-the-way-call-centres-work-main-image.jpg?w=300)
AI Is Here and It’s Rewriting the Way Call Centres Work
Learn about the six ways AI can be used in call centres to optimise employee efficiency and drive customer satisfaction.