What are customer needs? Answering that question may not always be easy – but it’s crucial for business success. After all, knowing what the customer wants is the starting point for creating winning…
Customer service is any interaction, online or off, that a customer or prospect has with your company. It includes the entire experience, from initial contact to final sale and beyond.
The quality of customer service your brand offers on social media can make a huge difference to customer sentiment and loyalty. Find out how on our blog.