Service

Automation can help boost your customer service in many ways, but isn’t always the solution. Here is what can and can’t be automated.

CRM will help you deliver better sales, marketing, and service. Find out how CRM can help your business win more customers.

Spring ’22 Release (product release) is now generally available. Maximise your Salesforce ROI with the hundreds of new features and updates.

Here’s how Technogym Thailand’s mobile workforce delivers seamless and personalised customer experiences, in spite of COVID-19 restrictions.

Office supplies provider OfficeMate created a customer-centric service journey that meets changing customer needs. Learn more.

Robots are coming for all of us, but that doesn’t mean we’re all out of a job. Here’s how to differentiate yourself with your humanity.

Learn about the six ways AI can be used in call centres to optimise employee efficiency and drive customer satisfaction.

Here’s how you can build a motivated and skilled field service team that helps your business drive revenue and improve customer retention.

Case swarming helps service teams scale collaboration and customer satisfaction. Learn how Salesforce’s own support team transformed with Slack.

Learn how PLDT Global has unlocked its customer data to up level customer care.