Future of Work Being Human in the Time of Automation Brian Solis January 7, 2022 Robots are coming for all of us, but that doesn’t mean we’re all out of a job. Here’s how to differentiate yourself with your humanity. Future of Work Service Artificial Intelligence Service Cloud AI Is Here and It’s Rewriting the Way Call Centres Work Rahul Gupta December 20, 2021 Learn about the six ways AI can be used in call centres to optimise employee efficiency and drive customer satisfaction. Einstein Service Artificial Intelligence Customer Experience How To Attract and Grow a Talented Field Service Team Anne Wang December 14, 2021 Here’s how you can build a motivated and skilled field service team that helps your business drive revenue and improve customer retention. Customer Service Future of Work Service Service Cloud Case Swarming With Slack: How Salesforce Support Delivers Better, Faster Case Resolution Jim Roth November 17, 2021 Case swarming helps service teams scale collaboration and customer satisfaction. Learn how Salesforce’s own support team transformed with Slack. Customer Experience Customer Satisfaction Service Customer Experience How PLDT Global Personalises Customer Care Using Heroku Nichola Palmer November 12, 2021 Learn how PLDT Global has unlocked its customer data to up level customer care. Customer Service Trailblazer Story Service Customer Experience How To Scale Your Customer Service With Chatbots Salesforce October 14, 2021 Read about how to use customer service chatbots to handle simple tasks and free up your service teams to work on more complex problems. Customer Service Service Customer Relationships Customer Relationships 4 Ways To Ensure Your Experience Metrics Stay Customer-Centric Ian Douglas September 21, 2021 It’s time to expand experience KPIs. Learn how to get the most value from your CRM with four customer-centric tips for measuring success. Service Cloud Customer Experience CRM Sales Why Customer Service Is the New Sales Engine Salesforce August 25, 2021 Learn how collaboration between sales and service can contribute to better customer experiences and improve sales performance. Infographics Service Customer Relationships Customer Relationships How To Use Slack for Customer Service To Boost Satisfaction Nausheen Najib August 4, 2021 Discover four ways Slack helps your service organisation deliver faster, more streamlined support to help grow loyalty. Service Customer Relationships Customer Service Service Teams Today Have the Opportunity To Exceed Expectations. Learn More at Salesforce Live: Asia Nichola Palmer May 25, 2021 Today’s service teams have more tools available than ever before to exceed expectations. Join us at Salesforce Live: Asia to learn more. Future of Work Service
Future of Work Being Human in the Time of Automation Brian Solis January 7, 2022 Robots are coming for all of us, but that doesn’t mean we’re all out of a job. Here’s how to differentiate yourself with your humanity. Future of Work Service Artificial Intelligence
Service Cloud AI Is Here and It’s Rewriting the Way Call Centres Work Rahul Gupta December 20, 2021 Learn about the six ways AI can be used in call centres to optimise employee efficiency and drive customer satisfaction. Einstein Service Artificial Intelligence
Customer Experience How To Attract and Grow a Talented Field Service Team Anne Wang December 14, 2021 Here’s how you can build a motivated and skilled field service team that helps your business drive revenue and improve customer retention. Customer Service Future of Work Service
Service Cloud Case Swarming With Slack: How Salesforce Support Delivers Better, Faster Case Resolution Jim Roth November 17, 2021 Case swarming helps service teams scale collaboration and customer satisfaction. Learn how Salesforce’s own support team transformed with Slack. Customer Experience Customer Satisfaction Service
Customer Experience How PLDT Global Personalises Customer Care Using Heroku Nichola Palmer November 12, 2021 Learn how PLDT Global has unlocked its customer data to up level customer care. Customer Service Trailblazer Story Service
Customer Experience How To Scale Your Customer Service With Chatbots Salesforce October 14, 2021 Read about how to use customer service chatbots to handle simple tasks and free up your service teams to work on more complex problems. Customer Service Service Customer Relationships
Customer Relationships 4 Ways To Ensure Your Experience Metrics Stay Customer-Centric Ian Douglas September 21, 2021 It’s time to expand experience KPIs. Learn how to get the most value from your CRM with four customer-centric tips for measuring success. Service Cloud Customer Experience CRM
Sales Why Customer Service Is the New Sales Engine Salesforce August 25, 2021 Learn how collaboration between sales and service can contribute to better customer experiences and improve sales performance. Infographics Service Customer Relationships
Customer Relationships How To Use Slack for Customer Service To Boost Satisfaction Nausheen Najib August 4, 2021 Discover four ways Slack helps your service organisation deliver faster, more streamlined support to help grow loyalty. Service Customer Relationships
Customer Service Service Teams Today Have the Opportunity To Exceed Expectations. Learn More at Salesforce Live: Asia Nichola Palmer May 25, 2021 Today’s service teams have more tools available than ever before to exceed expectations. Join us at Salesforce Live: Asia to learn more. Future of Work Service