It’s time to expand experience KPIs. Learn how to get the most value from your CRM with four customer-centric tips for measuring success.
Learn how collaboration between sales and service can contribute to better customer experiences and improve sales performance.
Discover four ways Slack helps your service organisation deliver faster, more streamlined support to help grow loyalty.
Read these insights from about 7,000 service professionals worldwide, on how to train and equip customer service teams for success.
Read these insights from about 7,000 service professionals worldwide, on how to exceed customer expectations and reduce organisational silos.
Eighty-two percent of customers agree a company’s trustworthiness matters more than it did a year ago. Learn more from our 2020 State of the Connected Customer report.
Chatbot technology is becoming a bigger part of our lives as consumers and in business. Here’s how chatbots, with the influence of AI, are shaking customer service up.
