At Salesforce Live: Asia we were lucky to have so many Trailblazers sharing their insights, advice, and expertise with us.
Here are some top tips from our customers in Asia on data quality, business intelligence, relationships, support models, and more. Enjoy!
Avis Easteal, Regional Head of Consumer, APAC at Luxasia, shares how the luxury beauty retailer increased data capture and data quality, and is using that data to build deeper relationships, improve customer experience, and upsell. | Watch the full video >>
Jasmin Lau, Executive Director at Singapore Global Network, on how her team codifies all of the organisation’s relationships to increase the relevance of every interaction – and how they started small to build these capabilities and skills. | Watch the full video >>
Francisco Collantes Jr – or ‘Cookie’ – Head of CRS Program Management at Meralco, on the trends driving change and how the forward-thinking energy distribution company continues to transform and innovate. | Watch the full video >>
When Anantara Vacation Club started offering service via WeChat, more than half of its Chinese customers – or ‘owners’ – selected this platform within three days. Matthijs de Man, Director of Club Services and Innovation, on why channel choice and real-time engagement is vital to Anantara. | Watch the full video >>
With one in three residential households and half of active companies as monthly billing customers, and having transitioned to a digital company, Hong Kong Broadband Network can now use its incredible reach for good. NiQ Lai, HKBN Co-Owner and CEO, shares more. | Watch the full video >>
Explore the Dreamforce To You 2020 sessions you may have missed, or watch your favourites again, over here.
This post originally appeared on the A.U.-version of the Salesforce blog.
