Companies that have a direct relationship with consumers understand what shoppers want. This data can influence everything from product decisions to retailer relationships.
To keep customers for as long as possible, account managers must be laser-focused and nurturing. Sales and business coach Marcus Chan shares four account management skills to help you harness both mindsets.
Understanding the journey your customers go on when they buy something from your company is vital if you want to improve the customer experience. Here’s how to map your customer journey.
Slack, Tableau, and MuleSoft are three powerful tools that can work together within Salesforce Customer 360 to help businesses automate processes, save costs, and improve the employee experience.
Sales leaders rely on forecasting techniques to achieve consistent revenue growth year on year. But sales forecasting can also help in making critical business decisions to set the course for this growth –…