The latest State of Service report shows that the role of the service agent has evolved into a cornerstone of a successful organisation.
The L’OCCITANE Group's APAC CIO reflects on the state of commerce and shares how the business is responding to customer needs.
We build trust by being honest, helpful and relevant, providing information our customers and others need to make the right decisions for their company and community.
Subscription models nurture customer relationships over time and enjoy the growth that follows.
The quality of customer service your brand offers on social media can make a huge difference to customer sentiment and loyalty. Find out how on our blog.
A digital-first mindset will help your business be more efficient, more productive, and more customer focused. Find out why.
Optimise your permission-based selling process with these expert tips. Plus, find out how you can speed up the process.
SMBs need better cross-team connections to deliver more personalised, connected customer experiences. To deliver truly connected experiences, you must break down the walls between sales and service.
Learn, connect, and be inspired at Dreamforce, Salesforce’s annual software conference. Find out how you can join the fun wherever you are.
