Small Business What Is Pay Per Click (PPC)? Salesforce April 19, 2021 What is pay per click advertising? Learn what it is and how to use this feature to grow your business. Small Business Analytics How To Create a Data Culture Starting With Trust Cecily Ng April 16, 2021 Robert Wickham from Tableau shares how companies can build a data culture to better navigate the future of work. Future of Work Trailblazer Story Meet Johan Yu: Empowering People and Businesses Through Technology Nichola Palmer April 15, 2021 Johan Yu on how he discovered his passion for computers in school and went on to excel in the field of technology. Business As A Platform For Change How Marketers Can Drive Equality, Connection, and Digital Innovation Cecily Ng April 13, 2021 Wendy Walker, Senior Director Marketing Asia Pacific at Salesforce, shares how marketers can spearhead equality and empathetic engagement. Marketing Customer Relationships Customer Experience Customer Journey Map: What is Customer Journey Mapping & Why is it Important? Salesforce April 7, 2021 Learn how customer journey mapping helps businesses understand their buyers' journeys and create more personalised customer experiences. Customer Experience Digital Transformation How Singapore SMEs Can Grow Using the Productivity Solutions Grant Carol Fong April 6, 2021 Salesforce is a pre-approved IT vendor for the Productivity Solutions Grant. Learn how the grant helps SMEs grow their businesses. Small Business Service Cloud Customer Effort Score Cracks the Top 5 Most-Measured Service Metrics Mark Abramowitz March 31, 2021 Service teams are measuring how much work it takes for a customer to get the information they need. Here's how to improve customer effort score. Customer Service Research Customer Relationships Marketing Responsible AI in Marketing: Embedding Ethics by Design Kathy Baxter March 24, 2021 Openness about how you develop AI models and giving customers control over their data are two ways to embed ethics in marketing automation. B2B Marketing Einstein Marketing Automation Business As A Platform For Change Helping Women Rise: A Chat with Kim Underhill, Daughters Of Tomorrow Wendy Walker March 23, 2021 Kim Underhill, President and Board Member of Daughters Of Tomorrow, on what inspires her to empower women from the low-income community. Equality Trailblazer Story Why Hyper-Personalisation Is the Future of Customer Experience Jess O'Reilly March 22, 2021 Customer experience in the future will be hyper-personalised. Learn how companies like Zenyum are delivering 1-to-1 experiences at scale. Customer Experience Personalization Trailblazer Story
Small Business What Is Pay Per Click (PPC)? Salesforce April 19, 2021 What is pay per click advertising? Learn what it is and how to use this feature to grow your business. Small Business
Analytics How To Create a Data Culture Starting With Trust Cecily Ng April 16, 2021 Robert Wickham from Tableau shares how companies can build a data culture to better navigate the future of work. Future of Work
Trailblazer Story Meet Johan Yu: Empowering People and Businesses Through Technology Nichola Palmer April 15, 2021 Johan Yu on how he discovered his passion for computers in school and went on to excel in the field of technology.
Business As A Platform For Change How Marketers Can Drive Equality, Connection, and Digital Innovation Cecily Ng April 13, 2021 Wendy Walker, Senior Director Marketing Asia Pacific at Salesforce, shares how marketers can spearhead equality and empathetic engagement. Marketing Customer Relationships
Customer Experience Customer Journey Map: What is Customer Journey Mapping & Why is it Important? Salesforce April 7, 2021 Learn how customer journey mapping helps businesses understand their buyers' journeys and create more personalised customer experiences. Customer Experience
Digital Transformation How Singapore SMEs Can Grow Using the Productivity Solutions Grant Carol Fong April 6, 2021 Salesforce is a pre-approved IT vendor for the Productivity Solutions Grant. Learn how the grant helps SMEs grow their businesses. Small Business
Service Cloud Customer Effort Score Cracks the Top 5 Most-Measured Service Metrics Mark Abramowitz March 31, 2021 Service teams are measuring how much work it takes for a customer to get the information they need. Here's how to improve customer effort score. Customer Service Research Customer Relationships
Marketing Responsible AI in Marketing: Embedding Ethics by Design Kathy Baxter March 24, 2021 Openness about how you develop AI models and giving customers control over their data are two ways to embed ethics in marketing automation. B2B Marketing Einstein Marketing Automation
Business As A Platform For Change Helping Women Rise: A Chat with Kim Underhill, Daughters Of Tomorrow Wendy Walker March 23, 2021 Kim Underhill, President and Board Member of Daughters Of Tomorrow, on what inspires her to empower women from the low-income community. Equality
Trailblazer Story Why Hyper-Personalisation Is the Future of Customer Experience Jess O'Reilly March 22, 2021 Customer experience in the future will be hyper-personalised. Learn how companies like Zenyum are delivering 1-to-1 experiences at scale. Customer Experience Personalization Trailblazer Story