Future of Work How to Work With AI Colleagues and Build AI Skills Cecily Ng April 23, 2021 Dr Ayesha Khanna, CEO of ADDO AI and Founder of 21C Girls, shares how everyone can maximise the benefits of artificial intelligence. Artificial Intelligence Business As A Platform For Change Earthforce: Empowering Salesforce Employees To Lead Greener Lives Regina Lim April 21, 2021 Salesforce’s Regina Lim explains how Earthforce, Salesforce’s community for sustainability, encourages employees to lead greener lives. Infographics How To Sell Better in 2021 Salesforce April 20, 2021 Sales experts and leaders from ASEAN share tips on negotiation, lead generation, social selling, and more. Sales Research Small Business What Is Pay Per Click (PPC)? Salesforce April 19, 2021 What is pay per click advertising? Learn what it is and how to use this feature to grow your business. Small Business Analytics How To Create a Data Culture Starting With Trust Cecily Ng April 16, 2021 Robert Wickham from Tableau shares how companies can build a data culture to better navigate the future of work. Future of Work Trailblazer Story Meet Johan Yu: Empowering People and Businesses Through Technology Nichola Palmer April 15, 2021 Johan Yu on how he discovered his passion for computers in school and went on to excel in the field of technology. Business As A Platform For Change How Marketers Can Drive Equality, Connection, and Digital Innovation Cecily Ng April 13, 2021 Wendy Walker, Senior Director Marketing Asia Pacific at Salesforce, shares how marketers can spearhead equality and empathetic engagement. Marketing Customer Relationships Customer Experience Customer Journey Map: What is Customer Journey Mapping & Why is it Important? Salesforce April 7, 2021 Learn how customer journey mapping helps businesses understand their buyers' journeys and create more personalised customer experiences. Customer Experience Digital Transformation How Singapore SMEs Can Grow Using the Productivity Solutions Grant Carol Fong April 6, 2021 Salesforce is a pre-approved IT vendor for the Productivity Solutions Grant. Learn how the grant helps SMEs grow their businesses. Small Business Service Cloud Customer Effort Score Cracks the Top 5 Most-Measured Service Metrics Mark Abramowitz March 31, 2021 Service teams are measuring how much work it takes for a customer to get the information they need. Here's how to improve customer effort score. Customer Service Research Customer Relationships
Future of Work How to Work With AI Colleagues and Build AI Skills Cecily Ng April 23, 2021 Dr Ayesha Khanna, CEO of ADDO AI and Founder of 21C Girls, shares how everyone can maximise the benefits of artificial intelligence. Artificial Intelligence
Business As A Platform For Change Earthforce: Empowering Salesforce Employees To Lead Greener Lives Regina Lim April 21, 2021 Salesforce’s Regina Lim explains how Earthforce, Salesforce’s community for sustainability, encourages employees to lead greener lives.
Infographics How To Sell Better in 2021 Salesforce April 20, 2021 Sales experts and leaders from ASEAN share tips on negotiation, lead generation, social selling, and more. Sales Research
Small Business What Is Pay Per Click (PPC)? Salesforce April 19, 2021 What is pay per click advertising? Learn what it is and how to use this feature to grow your business. Small Business
Analytics How To Create a Data Culture Starting With Trust Cecily Ng April 16, 2021 Robert Wickham from Tableau shares how companies can build a data culture to better navigate the future of work. Future of Work
Trailblazer Story Meet Johan Yu: Empowering People and Businesses Through Technology Nichola Palmer April 15, 2021 Johan Yu on how he discovered his passion for computers in school and went on to excel in the field of technology.
Business As A Platform For Change How Marketers Can Drive Equality, Connection, and Digital Innovation Cecily Ng April 13, 2021 Wendy Walker, Senior Director Marketing Asia Pacific at Salesforce, shares how marketers can spearhead equality and empathetic engagement. Marketing Customer Relationships
Customer Experience Customer Journey Map: What is Customer Journey Mapping & Why is it Important? Salesforce April 7, 2021 Learn how customer journey mapping helps businesses understand their buyers' journeys and create more personalised customer experiences. Customer Experience
Digital Transformation How Singapore SMEs Can Grow Using the Productivity Solutions Grant Carol Fong April 6, 2021 Salesforce is a pre-approved IT vendor for the Productivity Solutions Grant. Learn how the grant helps SMEs grow their businesses. Small Business
Service Cloud Customer Effort Score Cracks the Top 5 Most-Measured Service Metrics Mark Abramowitz March 31, 2021 Service teams are measuring how much work it takes for a customer to get the information they need. Here's how to improve customer effort score. Customer Service Research Customer Relationships